Don Ballard | Page 2

Don and the staff were very helpful, friendly and accommodating! Great customer service! JB Solomon accommodating! Great customer service! JB Solomon More

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The team at Royal all work for customer satisfaction. OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles fro OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles from home visiting our family in Tuscaloosa. I saw the car on the Royal Automotive Car Gurus post and could see it was priced right (I have been shopping for a couple months). I requested availability status and Don called shortly afterwards. We visited the lot the next day expecting the ole “dealership song and dance”. But to my surprise, that never happened. Don was very welcoming and courteous. Had answers at hand for all my questions. No pushy salesmanship. Just friendly conversation about the car and what we were looking for. We test drove the car with Don and loved it. But we did not bring the car I planned to trade. But that was not a problem for Don. We negotiated a trade-in price (sight unseen) that I found fair for my vehicle. Don suggested that he could hold the vehicle while we thought about it if we put a small deposit down. But I did not at that time. But the next day I called back and put down the deposit over the phone and he removed the car from the lot. I traveled home returned a few days later with my trade-in vehicle. Don inspected my car and we finalized the trade agreement in about 20 minutes. Don had their car ready to go, serviced, and a full fuel tank. Sammy had all paperwork and ready to sign and he went through it and explained every page.. Within an hour from arrival, we were done. Fastest closing on a car transaction I have ever made! I just can't say enough about the great experience we received from Don and Sammy and the rest of the team at Royal Automotive. Excellent job! What a refreshing experience. If only all car dealers could handle business this way. I know I will be back to give them a shot at my next vehicle. It will be worth the 1,200 mile round trip to get this level of service again. Thank you all. More

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This is our second vehicle purchase from Royal GMC this year. We are very pleased and highly recommend them. year. We are very pleased and highly recommend them. More

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the folks at Royal had the auto I wanted and Don Chapman was the person I needed to help me through my recent purchase. I can make an easy recommendation for this local business. was the person I needed to help me through my recent purchase. I can make an easy recommendation for this local business. More

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Don was such an easy person to work with! Was not pushy or trying to make a sell. Highly recommend Don Ballard! He was knowledgeable about the vehicle I was looking at, and he answered every Was not pushy or trying to make a sell. Highly recommend Don Ballard! He was knowledgeable about the vehicle I was looking at, and he answered every question i had! 10/10 would deal with him again! More

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Don is great to work with on purchasing a new car. He ensures the process is seamless. He ensures the process is seamless. More

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Don Ballard and Matt Morgan are simply the BEST! ! They are kind and knowledgeable salesmen that will work hard for you. ! They are kind and knowledgeable salesmen that will work hard for you. More

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Don has gone above and beyond for us on two purchases with Royal! 10/10 would recommend! with Royal! 10/10 would recommend! More

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Great Experience! Don was great to work with on my purchase! Highly recommend the dealership! Don was great to work with on my purchase! Highly recommend the dealership! More

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This was such an enjoyable experience. Don Ballard and the staff were helpful but not overwhelming. They did a great job of anticipating the steps and making the experience quick. I would Don Ballard and the staff were helpful but not overwhelming. They did a great job of anticipating the steps and making the experience quick. I would absolutely visit again. Clean vehicles that are of high quality. From top to bottom a quality staff. More

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