Don Boros | Page 13

Price overcharge and service When I asked to get the oil change deluxe for $49.95 And I got home I was charged $52.00 plus tax and also I had to show the service writer that it co When I asked to get the oil change deluxe for $49.95 And I got home I was charged $52.00 plus tax and also I had to show the service writer that it come with up to 6 quarts of oil and the service writer wanted to charge me for a extra quart until I showed her it and then the mechanic said that next time I would need a new air filter but will blow it out instead and also the levels were not check and was not offered a free car wash but had to request. I also noticed the mechanic did not torqued the lug nuts when the tires were rotated. Also my wife and I belong to the Ford Pass Reward and not once I was asked so we can earn points from 2 oil changes. More

by Lucky Verified Customer Verified Customer

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The general manager Don was condescending and patronizing I I would not buy from Hawk Ford ever again done the general manager in Oaklawn is patronizing and condescending. When there's an issue he makes it seem I would not buy from Hawk Ford ever again done the general manager in Oaklawn is patronizing and condescending. When there's an issue he makes it seem like it's your fault but I'm sure most people are secure enough to look Beyond his patronizing attitude when you're giving Hawk Ford money you're the most important person in the world when it's signed you mean nothing do not do business with Hawk Ford I called Don four days ago he's yet to return my call please do not have him call me cuz he's a waste of time More

by Do not contact me Verified Customer Verified Customer

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Simply Awful! Ordered a Transit 250 they had on the lot. I didn't bother to haggle to much, because I needed it and wanted to take delivery ASAP. I purchased some Ordered a Transit 250 they had on the lot. I didn't bother to haggle to much, because I needed it and wanted to take delivery ASAP. I purchased some options for the cargo area, racks, partition etc. It took them about 4 weeks for the van to be ready and when I picked it up the racks were in the wrong place and the partition was incorrect. Their solution was to replace the racks and put a new partition in which would cause even more holes to be drilled in the floor for more access points to water, snow and other elements. Totally unacceptable, so they offered me a new van. This van was delivered with the correct partition and rack, but missing the piece I ordered to store documents, folders, work orders, etc. The replacement van also had a cheap after market bluetooth device screwed into my dashboard, not a stock bluetooth like the original van. You would think the dealer would tell me that, but that apparently slipped their mind. I am not sure if the factory bluetooth has an additional cost to the vehicle, but if it does, I paid for it an never received it. The alarm and remote start that was installed on the original van, was not the same that arrived on the replacement van. Again, very cheap and probably will not last, time will tell. Fast forward to me calling the dealership to speak with a GM about this total chop job and having the receptionist say I was "Unreal". I just wanted to speak with a person and not a machine, forgive me for being unreal. Here is some free advice to whomever is training the folks answering the phone, the big red button means HOLD, have them press that before speaking about customers. This review is a mere summary of the letter sent to corporate. I hope they get their stuff together over there, because my experience was a total joke and this will be the last vehicle purchased through Hawk Ford. More

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Quick service I got what i needed for my car to ride better in a good time span and provided with detail explanation of what was done and recommendations for future I got what i needed for my car to ride better in a good time span and provided with detail explanation of what was done and recommendations for future services More

by Tonyajackson68 Verified Customer Verified Customer

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Excellent The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. More

by DG517 Verified Customer Verified Customer

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Great Service My experience was great. I was on time and was actually taken in before time. My wIt was shorter than quoted and I received friendly courteous service My experience was great. I was on time and was actually taken in before time. My wIt was shorter than quoted and I received friendly courteous service. More

by THERESA.JONES1886 Verified Customer Verified Customer

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Victim of recall 🤬 Recall Part was not available when I was in for service in June Why ? Now I get very inconvenienced by having car break down 🤬 towed & repaired Recall Part was not available when I was in for service in June Why ? Now I get very inconvenienced by having car break down 🤬 towed & repaired no charge but no compensation ? Should I Buy or recommend a ford to a friend ? More

by TOM fusion confusion Verified Customer Verified Customer

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Great Service From the moment I walked through the doorway they took care of my every need. The salesperson Tony Garcia, sales manager, and finance director were al From the moment I walked through the doorway they took care of my every need. The salesperson Tony Garcia, sales manager, and finance director were all excellent. A great place to buy a new Ford! More

by REHAYS1 Verified Customer Verified Customer

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Great experience 3rd purchase from Hawk Ford and every time I have a great experience. In and out without any hassle. Will definitely come back next time. 3rd purchase from Hawk Ford and every time I have a great experience. In and out without any hassle. Will definitely come back next time. More

by Fidget Verified Customer Verified Customer

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Experience! I had an amazing customer service. What I needed was done for me in a well mannered way and the experience was overall the best I’ve had when dealing I had an amazing customer service. What I needed was done for me in a well mannered way and the experience was overall the best I’ve had when dealing with Ford. More

by ChelseyTriem Verified Customer Verified Customer

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