Don Bragg | Page 9

5 Star service My car began showing evidence of a cooling problem and I drove to the dealership at Audi San Diego immediately as I was nearby. I did not have an app My car began showing evidence of a cooling problem and I drove to the dealership at Audi San Diego immediately as I was nearby. I did not have an appointment and could see that they were really busy. I was treated as though they were expecting me and did not feel that I was any type of imposition by just dropping in. I was provided a loaner car on the spot and assured that my car would be looked at a promptly as possible. I received an update the next morning that the issue was diagnosed and that the necessary parts were being ordered to complete the repair. I received very friendly and accommodating service from my representative, Brett Van Gompel and even was greeted and checked on by Mark Monell the service manager. When I came back to pick up may car after the service was completed, even some of the other service representatives (Damien and Scott) recognized me and made me feel welcome. This team clearly has a service orientation and it shows. The facility is spotless and all the team members seem to be on the same page. While I would prefer to never have an issue requiring an unscheduled maintenance visit to the dealership, the group at Audi San Diego makes it a positive experience. Thank you Audi. PS - I love my car. More

by BGROSS RS5 Verified Customer Verified Customer

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George is the best again! George always gets back to me quickly when I text to make an appointment. My annual maintenance appointment was no problem, and George had already George always gets back to me quickly when I text to make an appointment. My annual maintenance appointment was no problem, and George had already ordered my replacement airbags. I did have to get new tires, which I wasn't thrilled about, but George helped me make the decisions about getting them or not that day and what kind to purchase. He always makes things okay, no matter how frazzled I get. I had to leave my car, of course, but he handles all the logistics of getting me home and back again. In general, George is always patient, knowledgeable, pleasant, funny, and I trust him. He's "my person" -- boom! More

by BKALBERT Verified Customer Verified Customer

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Challenging Purchasing a vehicle out of state, it was very hard to get anyone to return my calls, and when I did get someone, I felt like they never had time to t Purchasing a vehicle out of state, it was very hard to get anyone to return my calls, and when I did get someone, I felt like they never had time to talk to me. Once we agreed on numbers, it was easier, and they were responsive, and things were completed. However, they could have been more efficient. More

by ROCHELLEADEY Verified Customer Verified Customer

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Another day another Audi My family and have been coming to Audi San Diego for 20 years--leasing, buying, and asking for help and advice. I am so happy with my new new Q5. The My family and have been coming to Audi San Diego for 20 years--leasing, buying, and asking for help and advice. I am so happy with my new new Q5. The beautiful facility and staff seem like home and family! Audi San Diego receives my highest recommendation. Julianne Zedalis More

by JULIANNEZEDALIS Verified Customer Verified Customer

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New lease Don is the best. Very knowledgeable, personable, efficient, And he always made himself available whenever we have questions, before and after the Don is the best. Very knowledgeable, personable, efficient, And he always made himself available whenever we have questions, before and after the sale. Our new lease experience was pleasant, we would highly recommend Don's service . More

by SHIRLEYHUI800 Verified Customer Verified Customer

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Outstanding Service Center A wonderful experience each time that I have been to this service center. They have been accurate, fair, and on time with all repairs. Great communica A wonderful experience each time that I have been to this service center. They have been accurate, fair, and on time with all repairs. Great communication and sharing of what was happening with my repairs. More

by SLOESCHER Verified Customer Verified Customer

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My hero! Don was my hero yesterday! I was driving on the 15N freeway when my left rear tire blew out. I pulled over to the side of the road, and was trying to Don was my hero yesterday! I was driving on the 15N freeway when my left rear tire blew out. I pulled over to the side of the road, and was trying to calm myself down when I see Don pulled over and walking over to my car. He remembered me from when I leased my car six months ago (and he also helped me the following week when I couldn't figure out my Apple Carplay). He called Audi roadside for me, called the dearlership to let them know I'd be in soon, and waited with me until Audi roadside arrived. Once I got to the dealership, he came over to check on me and make sure everything was alright. A lot of salespeople are transactional only and the relationship ends after the sale. That is clearly not the case with Don, who went more than above and beyond to help me in my time of need. He was a friend and a true example of the Audi service experience. Thank you, Don!!! More

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Outstanding service center Through many experiences, I have found Audi San Diego to have an automotive service center that exemplifies excellence and integrity. The service mana Through many experiences, I have found Audi San Diego to have an automotive service center that exemplifies excellence and integrity. The service manager Mark M. has a created a high expectations for himself and his team. These expectations carry through the service consultants with Manny G. and Jerald C. making accurate preconditions, making difficult conversations accessible and easy to understand. Recently Manny G. went the extra mile to ensure that my warranty packages were honored and that all items were completed as if my car was new. I have been to many service centers over the years, and Audi San Diego has been by far my best experience. More

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Bought a new car - Volkswagen - Tiguan We were pleased with this car buying experience. I appreciate the attention we received from the sales staff. Not too pushy. Great information and We were pleased with this car buying experience. I appreciate the attention we received from the sales staff. Not too pushy. Great information and assistance was provided throughout the entire experience. More

by ola2 Verified Customer Verified Customer

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Got a great car! Enjoyed working with Don on an excellent purchase of a great used Audi A7 that is beautiful and is a dream to drive. He made the experience easy and Enjoyed working with Don on an excellent purchase of a great used Audi A7 that is beautiful and is a dream to drive. He made the experience easy and enjoyable! Joyce made the finance process easy and quick! More

by GANDJ0 Verified Customer Verified Customer

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