Don Brown | Page 35

Not Happy I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad. I was shown a car, told everything was going to work out and to go home and relax. Come Monday I spent most of my day on email with the sales, and constantly asking to provide document after document only for each time I provided a document I was told "not good enough." Short of me being told that I couldn't get a loan or a car in my name I knew where this was going. At the end of day 2 I was finally told that there was just nothing they could do fo rme but to come back in a few weeks if your circumstances change. That does me nothing when I don't have a car now. The very next day I was introduced to another Ford Dealership and that Sales Manager heard everything I told him, I told him the entire story. In 2 1/2 hrs I was approved, in my name, traded in the car and walked away with a few thousand dollars I was shocked. How could the same car company but different dealerships comes up with totally different answers, totally different exsperiences. I was shocked. I highly reccomend to use Lester Glenn down in Ocean, NJ it is worth the drive, especially when your credit is not "perfect" or don't have a credit score of anything less that 750. You will not be treated fairly and you will be strung along. I don't blame the sales rep who helped I blame the in-exsperienced credit manager and sales manager not standing by there words especially when they were told the story from the beginning. More

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Another Great Car Buying Experience I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. My visit to "Malouf Ford Dealership" resulted in buying a new 2016 Ford Fusion with enhanced features. I was aided by a team of professionals with their personal touch. More

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Fat & Happy So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local or So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local organizations in town they were first on my list. During my first visit I test drove a new f150 and explained I was awaiting details to be released on the new Nissan Titan and would be wrapping up my decision in November, I was also very pleased to find Don & Dino and passed on my regards. Ok, now it's November, I stopped in and headed over to see Don & Dino since to my surprise no one ever reached out to me and Don greeted me with a comment like well we thought you were buying a Nissan and I explained its a flop so he looked at my trade and I could see that he was very busy so I suggested he contact me during the week, and went on to inform Don & Dino we have a good friend who is part owner of a Ford dealership in the Harrisburg area and was sharing with them that their allocation with Ford can get them better priority immediately Dino started laughing at me, and Don tells me that if I purchase outside of the State Malouf will not service us. So a few days go buy and no return or follow up call again. I emailed Brain a salesman I meet outside who took another two days to get back and just responded with buy the truck at American Ford or Pa. honestly that was fine, since in the end I ordered the truck locally. Ironically I met friendly sales manager from American Ford flying back on a recent flight and ended up paying more to buy it locally. And in the end, I am disappointed that as a local resident and repeat customer it means nothing to the mgmt team at Malouf. I am sucker, for a handshake cup of coffee.....make me feel like a king and my wallet opens up! Since my experience I've learned of three more local friends including local police officers who have had identical experiences recently at Malouf. I have also learned Ford does offer certain priorities dates to dealers with status priority 10 orders which can be moved to priorty 1 in their order banks especially franchises with trucks held in Dearbon for missing parts reasons, which is currently around 28.000 F150's being held to go back through the assembly line due to missing back ordered parts. Ford also informed me that no dealer can refuse your service due to where you purchased the vehicle. Since American Ford provides loaners we will happily return to them for all our future service needs. As Don mention Malouf customers come first, so clearly I would always be last in for service, if not refused. My review is surely an isloated one, as my previous purchasing experience was positive. Being in sales I know dealing with customers day in and day out is daunting, but following up and going out of your way for local customers is crucial to yours success, unless of course you're fat & happy, and then it's time to give back or pay it toward or move on. More

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What a pleasure....leasing a MKZ I was pleasantly surprised by my experience with leasing an new MKZ. Attentive, responsive, friendly, and fair are just a few of the words to describe I was pleasantly surprised by my experience with leasing an new MKZ. Attentive, responsive, friendly, and fair are just a few of the words to describe my experience with the Malouf team. Manny Vyas and Don Brown were a pleasure to deal with from a sales perspective, and everyone else I encountered was just as nice. I'd recommend Malouf Lincoln without hesitation. By the way, I really love my new MKZ! More

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Usual Great Visit Overall good dealership, long time relationship, that continues have been doing business with the dealership and Don Brown for about 20 years and anti Overall good dealership, long time relationship, that continues have been doing business with the dealership and Don Brown for about 20 years and anticipate the relationship to continue More

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Excellent Experience!!!!! I cant begin to thank this dealership for the way they handled my new tuck buying experience. Due to the excellent choice in ordering they had exactly I cant begin to thank this dealership for the way they handled my new tuck buying experience. Due to the excellent choice in ordering they had exactly what I wanted in stock. My new 2015 Lincoln MKC is awesome! A special thanks for having Don Brown running with my transaction was second to none. My salesman Bill Forsythe knew the product inside and out! I wouldn't buy another ford or Lincoln from anyone else. The staff including Dino.Dino Jr and service manager Gerry are also the best in representing Mr Malouf. I cant thank them enough. Gerry has a service department full of talent including John Sawyer a true master at troubleshooting vehicles. His skills are the best I have seen and Im a technical tradesman! Scott,Sal ,Marie and Joe are a great asset to the service department as well. Thank you Mr Malouf!!! More

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Service, over and above My husband I leased our Lincoln MKZ through our wonderful Malouf salesman, Don Brown. He treated us as family and did everything in his power to mak My husband I leased our Lincoln MKZ through our wonderful Malouf salesman, Don Brown. He treated us as family and did everything in his power to make this a seamless experience. This was first time we ever leased and we had lots of questions.. At this time my brother needed to secure a new lease and was ready to switch from his Volvo. At our referral he called Don who was able to find the exact vehicle, model and color choice to fit my brother's needs. Don put the package together and delivered in record time. We can't thank Don and Malouf enough for all their great service. PS, my brother loves his new vehicle! More

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two good guys We met With Henry and Don a few months ago. We were looking to replace our Explorer with an 2015 Explorer. Don explained that we were there too early We met With Henry and Don a few months ago. We were looking to replace our Explorer with an 2015 Explorer. Don explained that we were there too early and to come back in a few months. That was Henry's first day in the dealership. We returned a few months later and Henry was available to work with us. He had gained some knowledge since we had first met and we decided on a new Explorer. Don came in and helped us out with final pricing. When we went to pick up the truck there was an issue. Don was able to correct it and still get the car back to us before our end of lease date. Wonderful gentlemen to work with. More

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GREAT SALES GUYS! Henry Rubnicki was a great sales person to work with.I liked that he was calm and not pushy, and really helpful at finding the right car for us. Do Henry Rubnicki was a great sales person to work with.I liked that he was calm and not pushy, and really helpful at finding the right car for us. Don Brown took the stress out of all the final paperwork. They were both great to work with, and I'm glad they were both there when we came in to lease our new car. More

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Great Buying Expirence My fiancée and I were driving to Vermont from Maryland when our car broke down. Fortunately he has family in NJ who have worked with Chris Fitzgerald My fiancée and I were driving to Vermont from Maryland when our car broke down. Fortunately he has family in NJ who have worked with Chris Fitzgerald before. When we arrived at the dealership Chris was helpful in working with the service department to determine what was wrong with our car. It had blown its second transmission in 50,000 miles. Facing this problem we asked Chris to show us some new cars, he seemed genuinely happy for us that we we're able to afford a new car. Thoughout the selection process he was very forthright about the pricing, cost and fees, and options available to us given our financial situation. Although, my fiancée is the type of guy that will spend hours reading Amazon reviews before he buys anything he seemed comfortable and confident working with Chris. In the end we paid less for our car then the Kelly Blue Book value, and added to that our car loan has only a 1.9% interest rate. There were also no unnecessary fees or financing fees tacked on. Throughout the whole Expirence it felt like Chris and the team at Malouf Ford was on our side, working for us, to help us understand the complex maze of financing and pricing presented by Ford Corporate. Although we live in Maryland, after this experience, we will buy from Malouf again. More

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