Don Paris | Page 2

Vehicle is working great. Laura got my vehicle done quickly and on time. When finished she had my vehicle delivered to me. AAA+++ Laura got my vehicle done quickly and on time. When finished she had my vehicle delivered to me. AAA+++ More

by toysfortots_1 Verified Customer Verified Customer

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Customer Service (Don Paris) went above and beyond my expectations. They were able to get me in early and fix my truck just in time for our family vacation. Highly recommended! expectations. They were able to get me in early and fix my truck just in time for our family vacation. Highly recommended! More

by BRUCE.BARR Verified Customer Verified Customer

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I was very upset about having to wait so long even though I dropped it off I was hoping to have my vehicle back within a few hours It took all day I was very disappointed in the service everything's running I dropped it off I was hoping to have my vehicle back within a few hours It took all day I was very disappointed in the service everything's running good but it should be quicker if someone has to leave for a dentist appointment then another technician should take over to finish The job thank you More

by Roy.Berdine Verified Customer Verified Customer

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No pressure sales … Very personable and caring about needs as well as takes his time explaining the steps in purchasing my new car…. needs as well as takes his time explaining the steps in purchasing my new car…. More

by jteatino243 Verified Customer Verified Customer

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Service rep Kevin is one of the best reps I have delt with in my 73years. with in my 73years. More

by RDF84 Verified Customer Verified Customer

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I've been here before and will return, I only take my truck to the Ford Dealer. However, when you schedule your vehicle for a time slot there is an expectation this is providing Technician capacity to pe truck to the Ford Dealer. However, when you schedule your vehicle for a time slot there is an expectation this is providing Technician capacity to perform the work. It took 1 hr and 45 min to do a standard oil change, period. Most dealerships offer a "Fast lane" for work like this but not here. The wait was very disappointing. More

by gene.rindels Verified Customer Verified Customer

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Slow and fails to communicate. 3 hour oil change for $96. Not acceptable. I was not happy. 3 hour oil change for $96. Not acceptable. I was not happy. More

by kenzpow Verified Customer Verified Customer

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Thanks to this dealership and Don Paris, I don't worry about taking proper care of my car. I know that the work done is necessary, well done, and at a fair price! Everyone I came in contact with was kin about taking proper care of my car. I know that the work done is necessary, well done, and at a fair price! Everyone I came in contact with was kind (I always have lots of questions), knowledgeable, and patient! I left feeling like a valued customer! More

by BRBRBENDER Verified Customer Verified Customer

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Appreciated their upfront response to our situation and then “Praise the Lord” they performed a miracle and really came to the rescue. They know what the details are….and you all are Great. Thank you. then “Praise the Lord” they performed a miracle and really came to the rescue. They know what the details are….and you all are Great. Thank you. 👍🏼 Helped us out ….especially when it’s your only wheels 🛞👍🏼 Juan & Dana More

by DDO323 Verified Customer Verified Customer

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I purchased the what I thought at the time the premium maintenance plan to go along with my $100k truck. 2 things really disappointed me with this service . The first is your policy of not providing a loa maintenance plan to go along with my $100k truck. 2 things really disappointed me with this service . The first is your policy of not providing a loaner vehicle while you are servicing the vehicle. I bought a Lincoln up in South Hills. They will come down to Glen Dale WV pick up my vehicle and leave a loaner while they perform the maintenance or repair. I paid less for that vehicle and maintenance program. I don’t understand why you can’t at least provide a loaner vehicle while service is being provided even when I drive the truck 50 minutes to you? I sat in the waiting room almost 2 hours while you performed the service. The other thing that bothered me was I thought all the fluids including the DEF were supposed to be topped off? I checked the DEF on my way home and it was only at 50%. I had questioned Don about this before I left and he said it was at a level that didn’t require DEF being added? Again I thought I purchased the premium maintenance plan and this would have been done? Other than those 2 issues I’m assuming that everything was done correctly? I know all vehicles are expensive these day but when you spend around $100k for a vehicle and a premium maintenance plan I would think amenities like a loaner vehicle would be provided. More

by mikewilson31@comcast.net Verified Customer Verified Customer

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