Don Scullen | Page 10

Repeat Customers! This is our 2nd purchase of an Outback at Gateway, so obviously we had had a positive 1st impression. The 2nd time confirmed our earlier positive exp This is our 2nd purchase of an Outback at Gateway, so obviously we had had a positive 1st impression. The 2nd time confirmed our earlier positive experience: both the dealership (and our salesman, Don Scullen) were excellent: thorough, efficient, and knowledgeable. The car was ready as expected, and the explanation of the new technologies was patient and complete. This kind of customer experience is changing the new car-buying process into something that is actually pleasant. We would highly recommend. More

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A pleasure I was forced to purchase a car because my vehicle was stolen and wrecked. Gateway made the experience straightforward. I did a lot of research and I I was forced to purchase a car because my vehicle was stolen and wrecked. Gateway made the experience straightforward. I did a lot of research and I ended up at Gateway because they had a lot of inventory. More

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Best experience ever. I give gateway Subaru a 5 star rating.everyone made me feel at home.my sales person was the best.I Wil return again and recommend anyone if looking fo I give gateway Subaru a 5 star rating.everyone made me feel at home.my sales person was the best.I Wil return again and recommend anyone if looking for a great deal go to gateway. More

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Excellent buying experience Friendly, efficient, thorough but patient during purchase process and orientation to new vehicle. I felt relaxed and welcome at all times. Facilitie Friendly, efficient, thorough but patient during purchase process and orientation to new vehicle. I felt relaxed and welcome at all times. Facilities are very customer friendly. More

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Problems with Certified Pre-Owned The employees at Gateway Subaru have been extremely helpful and friendly, unfortunately they did not service the vehicle properly during the certifica The employees at Gateway Subaru have been extremely helpful and friendly, unfortunately they did not service the vehicle properly during the certification process for the certified pre-owned vehicle I purchased. About 15 miles down the road after purchasing my 2016 certified vehicle, the TPMS light went off. When I stopped to check the tire pressures the right side of the car had pressures of 35-36 and the left side had pressures of 26-27 when the goal ranges are 29 and 30. I then fixed the tire pressures and the light remained on. I took it to my local dealer (Gateway Subaru was about 3 hours away) and they had to reset all of the TPMS sensors as they did not do that at Gateway when rotated the tires. And now I have to get my car aligned, that always was not done properly. Overall, they provided very excellent service, just disappointed in the tire issues. Would recommend this dealer, just be sure to verify tire pressures before leaving the dealer. More

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"Friendly and honest dealership" My experience with the team at Gateway was excellent. From the beginning to the end in purchasing my BMW X1, was easy. They were friendly from the ti My experience with the team at Gateway was excellent. From the beginning to the end in purchasing my BMW X1, was easy. They were friendly from the time I entered the dealership. The best thing about them is they are honest and upfront. Kudos to Don Scullen and Zach Nagler. Thanks for your help and you guys ROCK!!! More

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What a professional experience purchasing a new vehicle. Gateway Subaru has us in their corner for the foreseeable future. It was a pleasure purchasing our Forester with Don Scullen as our Gateway guide. Ver Gateway Subaru has us in their corner for the foreseeable future. It was a pleasure purchasing our Forester with Don Scullen as our Gateway guide. Very professionally done every step of the way. I am looking forward to discussing the maintenance of our Subaru with your service department. More

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Great Employees They went out of their way to meet our needs. Wendy is fantastic. We know that we would purchase our next car here. Great service department. They went out of their way to meet our needs. Wendy is fantastic. We know that we would purchase our next car here. Great service department. More

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A-1 Customer Experience Our sales associate was Don Scullen. He made the whole process incredibly smooth and stress-free. Don is very friendly, no-pressure and extremely kn Our sales associate was Don Scullen. He made the whole process incredibly smooth and stress-free. Don is very friendly, no-pressure and extremely knowledgeable. New vehicles these days - particularly the Subaru - are technology-rich, and Don knows not only the vehicle but all the technical features and functions. He was exceptionally helpful and courteous. Same for Zach and the manager Wendy. More

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Wonderful Buying Experience No hard sell; no pressure. Don Scullen listened to what my husband and I requested, and he delivered. We have never had a sales associate go through No hard sell; no pressure. Don Scullen listened to what my husband and I requested, and he delivered. We have never had a sales associate go through the manuals and mark the information which would be most helpful to us, as Don did. He was polite, professional and extremely helpful. When we met with Zach Nagler to finalize the paperwork, we were delighted that things went so smoothly. Again, there was no pressure at closing to purchase extra service packages. We were told what was available and could simply accept or decline. Overall, we are extremely please with our buying experience and would recommend Gateway Subaru without hesitation. More

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