Don Scullen | Page 9

Awesome Service!! Gateway Subaru just defined excellent customer service for me! Everyone was so helpful and enthusiastic. All my questions/concerns were addressed and Gateway Subaru just defined excellent customer service for me! Everyone was so helpful and enthusiastic. All my questions/concerns were addressed and I left there knowing they took care of me and had my best interests at heart. I would strongly recommend them to anyone in the market for a new vehicle. No hassle or haggle, they made buying a new car easy and enjoyable! More

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Friendly, Professional, Helpful Staff I came into Gateway as a first time new car buyer. Kevin immediately greeted me and asked me what I was looking for. I changed my mind on cars a few t I came into Gateway as a first time new car buyer. Kevin immediately greeted me and asked me what I was looking for. I changed my mind on cars a few times but let me test drives as many as I wanted. He was helpful, respectful, professional and was willing to give me a great deal. All staff are great and I was very satisfied with my experience at Gateway Subaru. Thank you Kevin, Wendy, and Don for all the help! More

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Excellent Customer Service My husband and I purchased a Subaru Impreza today. Don Scullen was our Sales Representative and Zachary Nagler was the Finance Repesentative. This was My husband and I purchased a Subaru Impreza today. Don Scullen was our Sales Representative and Zachary Nagler was the Finance Repesentative. This was our 2nd Subaru purchased and this was a much quicker, informative and non stressful experience. The 1st purchase was at a different dealership. Mr. Scullen was very knowledgeable about all the cars Subaru offered. He went out to our new car and showed us how all the buttons and whistles worked. This helped us be more at ease with the new car. I would recommend requesting him if you are interested in buying a Subaru! Mr. Nagler was very friendly and quick in finishing our paperwork. He and Mr. Scullen are an asset to Gateway. I would recommend Gateway for anyone wanting to purchase a new car. We will be going back when we are ready for our next car. More

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Excellent Experience with Don! Drove about 4 hours from NJ to MD to pick up a pre-owned vehicle from Gateway Subaru. Don Scullen was an excellent salesperson from beginning to end. Drove about 4 hours from NJ to MD to pick up a pre-owned vehicle from Gateway Subaru. Don Scullen was an excellent salesperson from beginning to end. Very professional, and I would highly recommend him if you are looking for a vehicle! Zach, the business manager was quick and efficient as well. Was in and out in less than 25 minutes! More

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Great Experience Usually when you buy a car you get stuck at the dealership for hours as they try to wear you down. None of that here. Don was upfront and honest about Usually when you buy a car you get stuck at the dealership for hours as they try to wear you down. None of that here. Don was upfront and honest about everything, the sales manager Brian was easy to deal with and the finance guy Zach got us in and out quickly. No pressure, honest, great deal on an Outback. We highly recommend Gateway. More

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Repeat Customers! This is our 2nd purchase of an Outback at Gateway, so obviously we had had a positive 1st impression. The 2nd time confirmed our earlier positive exp This is our 2nd purchase of an Outback at Gateway, so obviously we had had a positive 1st impression. The 2nd time confirmed our earlier positive experience: both the dealership (and our salesman, Don Scullen) were excellent: thorough, efficient, and knowledgeable. The car was ready as expected, and the explanation of the new technologies was patient and complete. This kind of customer experience is changing the new car-buying process into something that is actually pleasant. We would highly recommend. More

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A pleasure I was forced to purchase a car because my vehicle was stolen and wrecked. Gateway made the experience straightforward. I did a lot of research and I I was forced to purchase a car because my vehicle was stolen and wrecked. Gateway made the experience straightforward. I did a lot of research and I ended up at Gateway because they had a lot of inventory. More

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Best experience ever. I give gateway Subaru a 5 star rating.everyone made me feel at home.my sales person was the best.I Wil return again and recommend anyone if looking fo I give gateway Subaru a 5 star rating.everyone made me feel at home.my sales person was the best.I Wil return again and recommend anyone if looking for a great deal go to gateway. More

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Excellent buying experience Friendly, efficient, thorough but patient during purchase process and orientation to new vehicle. I felt relaxed and welcome at all times. Facilitie Friendly, efficient, thorough but patient during purchase process and orientation to new vehicle. I felt relaxed and welcome at all times. Facilities are very customer friendly. More

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Problems with Certified Pre-Owned The employees at Gateway Subaru have been extremely helpful and friendly, unfortunately they did not service the vehicle properly during the certifica The employees at Gateway Subaru have been extremely helpful and friendly, unfortunately they did not service the vehicle properly during the certification process for the certified pre-owned vehicle I purchased. About 15 miles down the road after purchasing my 2016 certified vehicle, the TPMS light went off. When I stopped to check the tire pressures the right side of the car had pressures of 35-36 and the left side had pressures of 26-27 when the goal ranges are 29 and 30. I then fixed the tire pressures and the light remained on. I took it to my local dealer (Gateway Subaru was about 3 hours away) and they had to reset all of the TPMS sensors as they did not do that at Gateway when rotated the tires. And now I have to get my car aligned, that always was not done properly. Overall, they provided very excellent service, just disappointed in the tire issues. Would recommend this dealer, just be sure to verify tire pressures before leaving the dealer. More

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