Donna Houlahan | Page 5
Service Director
Parks Ford Lincoln of Gainesville
3333 North Main Street
Gainesville, FL 32609
Dealership Experience
4 yrs, 9 mos
76 Reviews
Write a Review76 Reviews of Donna Houlahan
December 02, 2024
Clean friendly dealership. Staff seemed eager to help when I visited last. I Recommend this dealership. Staff seemed eager to help when I visited last. I Recommend this dealership. More
Other Employees Tagged: Bill Stoufer
November 30, 2024
My car was towed to Parks Hyundai. They had my car.almost 3 weeks. My husband would call to see when car was ready. Every time he called they told him they were working on it. The cus They had my car.almost 3 weeks. My husband would call to see when car was ready. Every time he called they told him they were working on it. The customer service was awful. My husband drove by several times, car sitting in lot. We finally had it towed to the Genesis dealership that we use for our G80. Service manager at Genesis called us the very next dayto inform us that the car was ready. The service manager stated the car was repaired less than a hour after it arrived to their shop. Park’s Hyundai is worthless. This is not the first problem we have had with them. If they treat paying customers bad. I see why the management has such a big turnover. I will never, never go there again . Nor will I recommend them to anyone I know. I wish I could have given them a lower than 1 star!! More
Other Employees Tagged: Carlos Montijo
November 22, 2024
Great service, people treats you very well and they respect the appointments, answer questions make recommendations and also perform your cuatome requests respect the appointments, answer questions make recommendations and also perform your cuatome requests More
Other Employees Tagged: Eric Duke, Cody Curtis, Zack Perkins, Nick Burke, Brad Ford , Christain Butler, Levin Hickman, David Keyes, Carlos Montijo
November 22, 2024
Did not properly address the issues with the car. All I had was a dead battery and they could not even figure that out. I had to jump my own car on their property and get a full refund. Service was All I had was a dead battery and they could not even figure that out. I had to jump my own car on their property and get a full refund. Service was terrible. More
November 21, 2024
I've been using Parks since 2020 and Bill has always looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't ha looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't happy about this was reported to the girl on customer service and was dealt with by the manager at the time the reason for four stars. More
Other Employees Tagged: Bill Stoufer , Two people from the parts department have served me since 2020 and both been very helpful sadly I don't remember their names one helped me find the correct rear lamp for my vehicle because it's not the one listed in the book I carry spares
November 19, 2024
Bill was very nice helpful and I like the people there if anyone wants a car I would recommend Ford. The employees that work there are awesome. anyone wants a car I would recommend Ford. The employees that work there are awesome. More
Other Employees Tagged: Bill Stoufer, Eric Duke, Cody Curtis, Nick Burke, Brad Ford , Christain Butler, Levin Hickman, David Keyes, Carlos Montijo
November 17, 2024
The salesman was great! I was disappointed when the title wasn't clear of a lean. The car only came with one key and I was charged over $800 for a second key fob. I was disappointed when the title wasn't clear of a lean. The car only came with one key and I was charged over $800 for a second key fob. More
Other Employees Tagged: Eric Duke, Cody Curtis, Nick Burke, Brad Ford , Christain Butler, Levin Hickman, David Keyes, Carlos Montijo
November 16, 2024
People working there are very friendly. In the waiting room there is drinking water and food. I am happy with them In the waiting room there is drinking water and food. I am happy with them More
Other Employees Tagged: Eric Duke, Cody Curtis, Zack Perkins, Nick Burke, Brad Ford , Christain Butler, Levin Hickman, David Keyes, Carlos Montijo
November 06, 2024
I set an appointment for 1pm for service, when I got there, the lady immediately stated I would have to leave my vehicle and was not guaranteed my car would get looked at that day. I was not told prior there, the lady immediately stated I would have to leave my vehicle and was not guaranteed my car would get looked at that day. I was not told prior to booking my appointment about leaving my vehicle, I find it pointless and a waste of time to set an appointment if they will not be seen within that same day. More
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