Donovan Martin | Page 10

Who knew buying a vehicle could be so painful I've gotta say, business must be good if you can be condescending and cause a customer to walk away when there is literally a $42k check sitting on th I've gotta say, business must be good if you can be condescending and cause a customer to walk away when there is literally a $42k check sitting on the table. Here’s the story: The only reason I started down the path with this dealership is because they had the lowest price. Lesson learned. After a few patronizing phone calls with an ‘Internet Sales Rep’ I toughed it out about 10 days and made it to the dealership ready to get it over with and purchase the vehicle. Here are the facts that forced me to rip up my check and walk out. 1. I was promised an accessory which was not in the truck when I got there. Strike one. This was a toss up and they blew it. 2. Financing was secured through my own bank, and I was repeatedly pushed to finance through them. They wouldn’t continue to work with me unless I filled out a ‘credit check’ (it was a loan application) from their dealership and said ‘I can decline the loan after the fact’. I called other dealerships to see if this is commonplace to require a buyer with cash to still go through their credit. Answer was no. Side note: when calling a local-to-me dealership (60 miles from Jeff B’s) to talk about my experience thus far they guessed it was JB that was giving me grief and said they’ve heard it all before…how about that. The auto broker I now use said the same exact thing. 3. A lot of this was handled over the phone, so copies of my license and proof of insurance were emailed to start the process. Their sales manager then said I needed to be in person with that information and they can’t send a purchase agreement or even give me a price unless I’m physically in the building to verify my identity. Really? Now to point 4… 4. Since a PA couldn’t be sent I had to guess on the final price with my bank and bring cash to cover any differences. Guess what? A PA was magically sent without my knowledge nor my banks when I was already on my way to the dealership! Either they broke their own ‘rule’ or were conveniently hiding the new price until I was on their showroom floor with a shiny new vehicle in front of me. Here comes the fun part… 5. The sales rep gave me an out-the-door cost of 42,600. After waiting three days for them to hash out pricing, the sales rep confirmed 42,600. His manager then said it might be 42,700 or 42,800 but definitely under 43,000. Fine, I’ll bring 43. When the finance guy handed me the final # on the PA it was 43,300. Honestly, I don’t have a problem with the number, it was right. My frustration is having been told a price at least $500 less multiple times. Maybe the sales rep screwed up, I wouldn’t put it past him. But for a manger to swing and miss that bad shows some real incompetence or he’s a master of the ‘bait and switch’…not sure. And last, the real kicker… 6. After they made me feel like this was somehow my fault, I said ‘I think I might have to walk guys.’ The fellow in finance replied with ‘Great!’. I guess that’s why he’s not on the sales floor. Good for you Mr. Belzer and the righteous individuals you employ for not needing a $43k sale in the midst of a pandemic. And thanks for the reminder that quality service, character, and downright decency should always be valued over a discounted price. No need responding, we’ve all wasted enough time here. More

Report | Print

Awesome job I have been leasing from Jeff Belzer in Lakeville since 2015. I just leased my 3rd vehicle which is a Kia Sportage. I always have a great car dealer t I have been leasing from Jeff Belzer in Lakeville since 2015. I just leased my 3rd vehicle which is a Kia Sportage. I always have a great car dealer that helps me find the best vehicle. Donovan is a fantastic salesman and he answered my questions very well. More

Report | Print

I would never recommend going to Jeff Belzers to any family or friends or anyone at that I felt pushed and rushed into my vehicle, I asked to test drive another vehicle at the Lakeville location and was family or friends or anyone at that I felt pushed and rushed into my vehicle, I asked to test drive another vehicle at the Lakeville location and was automatically turned down by the dealer Due to a small price difference supposedly. Made me think how would he know if financing would give me a loan or not i asked financing about it the other truck I was interested in as well and was blown off nobody wanted to even try to help me and seemed as if they just wanted to go home for the night. I still got into a vehicle regardless I needed one bad, it was dirty on the inside they didn’t clean it at all. I thought since I was doing business with them the least they might do is put gas in it to get me to a gas station so I can fill it up but when I left after they washed it it was pretty close to empty in gas which is whatever but I mean I just made a 30,000 dollar purchase I think they would at least throw me a bone.the worst part of this trip was once it was all said and done and I traded my vehicle in the dealer took my old truck to the back parking lot and a few of his co-workers came out and started pointing and laughing at him I got the feeling like I should have been embarrassed to be driving in my old truck. I would recommend just going to a different dealership there a dime a dozen. More

Report | Print

Worked with Donovan in sales and Andy in finance! Could not have asked for better buying experience. They both worked extremely hard to get a deal done that worked for me on my 2019 Silverado Trail Boss. not have asked for better buying experience. They both worked extremely hard to get a deal done that worked for me on my 2019 Silverado Trail Boss. More

Report | Print

Made my son's first car-buying experience a good one My son and I recently visited the dealership to look at the new 2021 Kia Seltos as we were shopping for a subcompact SUV. We worked with Donovan Mart My son and I recently visited the dealership to look at the new 2021 Kia Seltos as we were shopping for a subcompact SUV. We worked with Donovan Martin, and Donovan was great to work with. He was very personable and easy to deal with. Additionally, he was also thorough in his presentation and knowledge in terms of being able to answer questions we had. More

Report | Print

The dealership was very clean all the employees seemed very upbeat and willing to help you it made buying a car there very enjoyable and I cannot say enough about Donovan Martin even though it was so late very upbeat and willing to help you it made buying a car there very enjoyable and I cannot say enough about Donovan Martin even though it was so late in the day he was always a pleasure to be around and very helpful More

Report | Print

Customer care and service is their top priority. The entire buying process could not have gone smoother. The entire team goes above the call of duty. entire buying process could not have gone smoother. The entire team goes above the call of duty. More

Report | Print

From the first phone call to me buying my first new truck he help me through the process he is a very polite and nice he help me through the process he is a very polite and nice More

Report | Print

Jeff Belzer's Lakeville I've come to this location twice so far, I knew exactly what I wanted the first time and the second. Donovan Martin helped me get what I wanted, he w I've come to this location twice so far, I knew exactly what I wanted the first time and the second. Donovan Martin helped me get what I wanted, he was very helpful and courteous. I would definitely recommend Donovan for anyone looking for a new car, and or used. Thanks again Donovan for helping me out. More

Report | Print

Donovan Martin and the folks at Jeff Belzer's Chevrolet were great and helped me find a vehicle I love that perfectly fits my needs and is within budget. were great and helped me find a vehicle I love that perfectly fits my needs and is within budget. More

Report | Print