Dores Bounphasaysonh

Doris dbounphasaysonh was the most helpful and attentive person I have felt with a Doris for three years now happy attentive person I have felt with a Doris for three years now happy More

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Always received great service from Lindsey and Dores. Knowledgeable and return calls promptly. Always have a smile and friendly words. Great asset to LIA!!! Knowledgeable and return calls promptly. Always have a smile and friendly words. Great asset to LIA!!! More

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Scheduled a routine oil change. The service reception area was very clean, and the service representative, Dores Bounphasaysonh was pleasant and courteous. I asked that a missing va The service reception area was very clean, and the service representative, Dores Bounphasaysonh was pleasant and courteous. I asked that a missing valve stem cap on one tire be replaced, and it was. That kind a attention to detail is appreciated. More

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Doris Bounphasaysonh was efficient, friendly, and very helpful. She even found and applied a coupon for me for the least expensive oil change without me asking! I think she is doing a great job-especially helpful. She even found and applied a coupon for me for the least expensive oil change without me asking! I think she is doing a great job-especially as none of the other people reached out to me to see if I needed help even though they seemed to be not doing anything. Doris was with another customer and yet she said “I’ll be right with you” and came over to me as soon as she was finished with the other people. She is clearly one of the best customer service people there! More

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This primary customer service person who has helped me more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a ques more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a question asker) concerned, goes out of her way to be helpful, is timely in her responses and is always focused on ways to be helpful to keep my old 2005 Toyota Corolla in top shape and get me in and out, arranging rides when I need it. The Lia company should be proud and glad to have her as an employee. The service person who used to help me previously was Lindsay Heart. She got me accustomed to excellent service. And she's still there for me when I need to consult with someone and Dores is not available. I'm not sure what more I can say to express my gratitude that I have such a company to take my car to to be serviced and cared for. This time the check-engine light was staying on and the techs diagnosed that a mouse have been chewing on the fuel delivery system. Now they even provide pictures of the damage for you online! How cool is that! And how good it was that they were able to find that! Now I will be able to put some anti-mouse product in my car to keep mice away. And now it is all repaired. They also discovered my muffler and tailpipe are rusted out, so that's being done next week. Okay, are there some other questions coming up ? My phone just told me that Google is not available right now. Hmmm More

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Always get prompt answers when calling to schedule a service appointment. Vehicle is ready for pickup when promised, and all maintenance satisfactory. service appointment. Vehicle is ready for pickup when promised, and all maintenance satisfactory. More

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Great team. Everyone is great to work with. STAFF takes care of you. Will always go back to them.😀 Everyone is great to work with. STAFF takes care of you. Will always go back to them.😀 More

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Easy to make an appointment, excellent care of auto, resolve issues in a timely manner and reasonable cost for work performed. resolve issues in a timely manner and reasonable cost for work performed. More

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Lia Toyota is not the best dealership I’ve been to and the service dept leaves a lot to be desired. That being said, one associate went above and beyond to make sure I left a happy customer. Dores Bounpha the service dept leaves a lot to be desired. That being said, one associate went above and beyond to make sure I left a happy customer. Dores Bounphasaysonh took the time to hear me and got everything input so I didn’t have to come back. She literally saved my day and was just so professional and compassionate. Again Thank You Dores More

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