Dori Dado | Page 17

Going beyond the sale So much to cover but it’s all comes down to the personal service Chris Fash provided us. He was not just trying to sell us a car, he made every effor So much to cover but it’s all comes down to the personal service Chris Fash provided us. He was not just trying to sell us a car, he made every effort to get into the car we wanted at the price point we wanted to be at. Selling the vehicle was not this dealers goal, service to their customer was their number 1 goal. If you’re looking for a BMW go take a look at these guys. Thank you to the entire crew who made the buying experience seamless. More

Report | Print

Still unresolved Nicholas S was extremely attentive in th beginning. We did a lot of business over the phone. When I finally left with my lease I arrived home and noti Nicholas S was extremely attentive in th beginning. We did a lot of business over the phone. When I finally left with my lease I arrived home and noticed there was not keyless entry which I was told it had. I was also promised Sirius for a year which I still don’t have and the back wiper came off the very first time through the car wash. The drivers side mat keeps coming loose and impedes my driving in many occasions. I relayed the issue of the keyless entry which Nic promised to get me in it the cat I wanted.. That promise was never realized and was told through a late night text that it couldn’t be done as per Dori Dado. I’ve tried numerous calls and emails to no avail. This issue is not resolved and I’m very disappointed in the was it’s been handled. This is my 4th BMW and I’m extremely upset and would like to know just who can help me. More

Report | Print

Extremely Unprofessional Leadership(General Sales Manager) Left numerous emails, voice messages and messages with the front desk but this unprofessional person did not even bother to return any of my calls or Left numerous emails, voice messages and messages with the front desk but this unprofessional person did not even bother to return any of my calls or emails. I purchased a new vehicle from this dealership, my sales adviser was very helpful and professional at the time of the sales transaction but the dealership was not able to deliver on their promise of getting all of my paperwork completed within 30 days. So I decided to reach out to the GM thinking he may be able to step in and get the issue resolved but he is the most unprofessional person at the dealership. More

Report | Print

They did the right thing for us. Had an issue with a new 2018 X5 but after much discussion they decided to give me a new 2019 X5. It was very much appreciated. Had an issue with a new 2018 X5 but after much discussion they decided to give me a new 2019 X5. It was very much appreciated. More

Report | Print

Monica and Dori are wonderful Monica is fantastic- we always know we are in good hands with her. We will continue to be loyal customers for years to come and will continue to refer Monica is fantastic- we always know we are in good hands with her. We will continue to be loyal customers for years to come and will continue to refer customers to Dori and Monica More

Report | Print

So appreciative and will be a customer for life You guys will never believe this story. I got a beautiful SUV this weekend for me and opal.  Not only did John Bell the person we use to get our cars You guys will never believe this story. I got a beautiful SUV this weekend for me and opal.  Not only did John Bell the person we use to get our cars from gave me a great deal on a beautiful SUV he and the manager Dory are so incredibly nice.  I took the SUV home and wanted to take opal to the reservoir. She had trouble getting in the SUV and slipped and then she was scared to come out.  I finally got her out and then she would not get back in the SUV.  We have a ramp for her  and she would not use it. I called the dealership up crying because Opal actually wound up spraining her foot they told me to come back and they're putting me in a different car can you believe that. How nice is that they didn't want Opal to get hurt or be scared to go in the SUV. We have been going to them for years but this was beyond accommodating and nice. No other dealership would ever do this.  There are no words to express how i feel. I am so appreciative and grateful and a lifetime customer for sure. More

Report | Print

Great establishment My husband and myself were looking for the right car we went to other dealerships including Chevrolet Cadillac etc and othe BMW dealerships I heard ab My husband and myself were looking for the right car we went to other dealerships including Chevrolet Cadillac etc and othe BMW dealerships I heard about the pleasant admosphere at the freehold location and I knew that was the place I wanted to get my new BMW X2 The friendliness and knowledge and how fast we left with our new car within hours that has never happened ever we were extremely impressed More

Report | Print

Outstanding! Professionalism. Sales experience was second to none! Outstanding - knowledgeable, efficient and passionate. Engaged management team available to answer any question Sales experience was second to none! Outstanding - knowledgeable, efficient and passionate. Engaged management team available to answer any questions. Follow-up was outstanding. High attention to detail. Highly recommend- More

Report | Print

All around amazing experience. After buying over a dozen BMW and Mercedes over the years in NY and having just move to NJ, this was my first new vehicle here. I can’t even begin to After buying over a dozen BMW and Mercedes over the years in NY and having just move to NJ, this was my first new vehicle here. I can’t even begin to express the level of courtesy and professionalism displayed by the entire staff. Dori, the general sales manager, Kyle in sales and Nicholas in finance all went above and beyond to ensure that our experience was nothing short of astounding. We have found a new home dealer and look forward to many more years of purchasing and servicing with BMW of Freehold. More

Report | Print

Great experience . Made sure that I fully understood what I needed and why and very helpful in the process always putting me first. Highly recommend. . Made sure that I fully understood what I needed and why and very helpful in the process always putting me first. Highly recommend. More

Report | Print