Frank Cassara

Really poor after sales service. Issues happen to vehicles and I don’t blame the dealer for the issues, only how the issues are handled after discovery. Communication is terrible, Issues happen to vehicles and I don’t blame the dealer for the issues, only how the issues are handled after discovery. Communication is terrible, service phone just rings and rings, half the time I go to voicemail. If I leave a message they are returned half the time. Service person Megan, sounds like she hates her job and is extremely impatient and dismissive, no loaner cars or shuttle service and when questioned about it seemed out off. Don’t expect much service from this dealer, certainly not their focus. More

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White Glove treatment and Attention! Every option I was looking for in a car, Andy Guarino never quit until he found me the vehicle that met all my needs. I felt like I was the only custo Every option I was looking for in a car, Andy Guarino never quit until he found me the vehicle that met all my needs. I felt like I was the only customer he had and the amount of time and attention went beyond my expectations. More

by ghake12 Verified Customer Verified Customer

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Exceptional My experience was wonderful from start to finish. My salesman Andy was very helpful and knowledgeable. He made my experience a complete delight. I wol My experience was wonderful from start to finish. My salesman Andy was very helpful and knowledgeable. He made my experience a complete delight. I wold recommend him to friends and family. More

by clync01 Verified Customer Verified Customer

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Great company, great customer service, and great deal Thanks to Andy Guarino, Rich Held, and Frank Cassara for making the purchase of our 2019 Buick Envision so easy and stress free. We will certainly rec Thanks to Andy Guarino, Rich Held, and Frank Cassara for making the purchase of our 2019 Buick Envision so easy and stress free. We will certainly recommend Bob Johnson Buick GMC to anyone thinking about buying or leasing a GMC or Buick. More

by jimter71 Verified Customer Verified Customer

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Jeep purchase There were a few minor issues that were handle very professionally and in a timely fashion. They went so far as to have the salesman meet me at the DM There were a few minor issues that were handle very professionally and in a timely fashion. They went so far as to have the salesman meet me at the DMV to put dealer plates on my trade in. Great customer service. More

by kenfowler2015 Verified Customer Verified Customer

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Great Service! Jon was very friendly, quick and very knowledgeable. The sales experience was pleasant and better than I expected. It was a pleasure working with him Jon was very friendly, quick and very knowledgeable. The sales experience was pleasant and better than I expected. It was a pleasure working with him. More

by nav6770 Verified Customer Verified Customer

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Great dealership! Will return for my next car! Had a fantastic experience at Bob Johnson to pick up my new 2019 Sierra. Was met by Andy and his team to find the right truck for me, was treated with Had a fantastic experience at Bob Johnson to pick up my new 2019 Sierra. Was met by Andy and his team to find the right truck for me, was treated with respect and kindness, and given many options for what would work for my budget. Would definitely recommend to anyone interested in a new vehicle. More

by SJ Verified Customer Verified Customer

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My salesperson My experience with Andy G is a fantastic person to deal with helped me and I felt he went above and beyond to get me in the truck I wanted. My experience with Andy G is a fantastic person to deal with helped me and I felt he went above and beyond to get me in the truck I wanted. More

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It was an amazing experience! My salesman-Ben was the BEST! It was a great experience. I purchased 2 vehicle in a week & I will be back to purchase a 3rd in another month - Ben - get ready - LOL My salesman - It was a great experience. I purchased 2 vehicle in a week & I will be back to purchase a 3rd in another month - Ben - get ready - LOL My salesman - Ben was the best - friendly , knowledgeable & no pressure to purchase a vehicle. Finance guys - They were very personable & funny! Also - the building was clean & appeared to have a positive vibe throughout! More

by kathyr1 Verified Customer Verified Customer

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Great service and quick to get me what I wanted I was looking for a specific Buick Regal Sportback and they found what I wanted right away. They called me and returned my calls promptly when they fo I was looking for a specific Buick Regal Sportback and they found what I wanted right away. They called me and returned my calls promptly when they found the car I wanted and gave me a smooth transition for ownership of my new vehicle. The sales rep Don Lennox was great to work with and even the owner Zachary Stahl came out to make sure all went smooth and to give me the best deal posslble! Now I have my dream vehicle and I could not be more happy! Great dealership with really great people!! Frank Cassara made sure I had all my warranty protections and bonus cards to get into the Buick Rewards Programs! Simply Awesome!! More

by yankeesmom52143 Verified Customer Verified Customer

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