Doug Gerhardt | Page 17

Doug G was tremendously helpful and I felt he was interested in selling a car but he always kept my interest in the forefront of all the discussions. He was very helpful and found me the perfect car! interested in selling a car but he always kept my interest in the forefront of all the discussions. He was very helpful and found me the perfect car! Thanks More

by MJONES52 Verified Customer Verified Customer

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very clean and professional dealership and I would do business with them again except for the fact they charged me $1999.00 for a third party protection program that I didn't want. It took us over two we business with them again except for the fact they charged me $1999.00 for a third party protection program that I didn't want. It took us over two weeks to find the truck that had everything we wanted. When I told them I didn't want the protection program, I was told I didn't have to buy the truck. Extorsion at it's best in my opinion. I would rather have spent the money on a Ford Extended Warranty, but now I wasn't going to spend another $2000. More

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Erin in the internet department was very helpful. She responded very quickly when I inquired about a vehicle I saw on their website .Purchased a new vehicle and was out in under two hours . responded very quickly when I inquired about a vehicle I saw on their website .Purchased a new vehicle and was out in under two hours . More

by jschwal1 Verified Customer Verified Customer

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Doug Gerhardt is the most honest car salesman i have ever dealt with. He never once led us on or steered us in the wrong direction. His product knowledge was second to none. I will be recommending Karl Flamm dealt with. He never once led us on or steered us in the wrong direction. His product knowledge was second to none. I will be recommending Karl Flammer to my friends More

by billmaloney Verified Customer Verified Customer

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The dealership is very clean and professional and all the people we dealt with were extremely helpful and courteous. The problem I have is that in order to purchase the vehicle I wanted, I " had to purchase people we dealt with were extremely helpful and courteous. The problem I have is that in order to purchase the vehicle I wanted, I " had to purchase the Flammer 5 Protection Plan" which in my opinion is nothing short of extortion. I was told they couldn't remove it from the price because "it" was already " installed" on the vehicle. The only physical thing installed on the vehicle was something similar to Rain-x on the windshield to repel water for which I was charged $1995.00. I would much rather have spent that money on a Ford Motor Company extended warranty, but after being charged $1995.00 on something I didn't want I couldn't see spending another $2000.00. More

by divirdog Verified Customer Verified Customer

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Had a great experence, everyone was very polite, friendly, and professional! I realy feel i got a good deal,on the new Mustang, and a very fair price for my trade-in. Thanx to all! friendly, and professional! I realy feel i got a good deal,on the new Mustang, and a very fair price for my trade-in. Thanx to all! More

by dano34677 Verified Customer Verified Customer

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Good job! Steve did wonderful work will return in future for service or any needed service work.coffee was subpar could be better.Waiting room in not existing! for service or any needed service work.coffee was subpar could be better.Waiting room in not existing! More

by luckylouie1229 Verified Customer Verified Customer

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Outstanding dealership from salesman to the title office and management. Purchased a certified used vehicle over the internet, I'm expecting shipment in a few days. and management. Purchased a certified used vehicle over the internet, I'm expecting shipment in a few days. More

by charliekissling Verified Customer Verified Customer

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this could have easily been a 4-5 star review, however unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was dam unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was damage done to it that i was not notified about in advance and damage which the service department was supposed to have checked already. when i called over to Doug, the guy who sold me my vehicle, he ghosted me for 4 days and didn't respond at all, nor did anyone else. finally after calling in and getting another day of no responses, i drove back up there and was treated like a nuisance for indicating a problem with my vehicles tires (which were supposed to be new) and a damaged rim. the vehicle had been in an accident, which also no one bothered to tell me. finally when i went to the service department, i was taken care of fairly well by Lisa, but they replaced 2 tires (with cheap replacements) instead of top of the line tires to match the other pair. i have also been waiting on a second set of keys for over a week and surprise surprise, contacted Doug with no response. kind of nice to see how a customer is a priority until they buy a car, then they are treated like they don't exist when there is a problem. Ford motor company makes great vehicles. If their customer service matched their machinery at this dealership, it would be the best in the area! More

by LUKE28 Verified Customer Verified Customer

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Very professional and effective approach for car sales. Just purchased a pre-owned vehicle from Karl Flammer Ford and must state that it was a very pleasant experience. From the sales person, to the manage Just purchased a pre-owned vehicle from Karl Flammer Ford and must state that it was a very pleasant experience. From the sales person, to the manager the entire sales event was pressure free and very cordial. I would like to make a special mention of Jay, the finance officer as he not only explained all the finances associated with our transaction, but also made us feel as valued customers. I rate this whole experience as A+. More

by Vigilant Verified Customer Verified Customer

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