Doug Howe

The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

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Daniel Made sure paperwork was left for coworkers to complete the work while on vacation. complete the work while on vacation. More

by SRSEVERSON Verified Customer Verified Customer

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Dealership is great. Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon More

by ryan_huinker Verified Customer Verified Customer

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I’ve purchased several vehicles from them. Very friendly every time I visited. I would definitely recommend. Very friendly every time I visited. I would definitely recommend. More

by juliusgibson53 Verified Customer Verified Customer

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Steve in sales, Angie, Kristin in service. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. More

by mmerritt1 Verified Customer Verified Customer

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Kristin did a great job narrowing down tire options for my truck. She and Doug did a great job helping me select and schedule my appointment. Always a pleasure to work with the service department. Steve my truck. She and Doug did a great job helping me select and schedule my appointment. Always a pleasure to work with the service department. Steve Moline, our salesperson, always checks on us as well. Great place to buy a vehicle. More

by dewey.schara Verified Customer Verified Customer

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This dealership was fantastic to work with and worked hard to get the best deal for us hard to get the best deal for us More

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The service was accommodating, friendly, and the parts were ordered quickly and were received surprisingly fast. I commend Doug and Lenny for their assistance in getting my vehicle back to me in a one-day were ordered quickly and were received surprisingly fast. I commend Doug and Lenny for their assistance in getting my vehicle back to me in a one-day turnaround. More

by glab_4 Verified Customer Verified Customer

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Excellent to work with. They strive to get everything right for you. Very friendly atmosphere They strive to get everything right for you. Very friendly atmosphere More

by BRADLEE0 Verified Customer Verified Customer

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Prompt and on time. Took care of my appointment and was able to carry on with my day Took care of my appointment and was able to carry on with my day More

by gfd_hilton Verified Customer Verified Customer

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