"Great service staff!"
Very happy to service my vehicle at leesburg Volkswagen. Staff got me in and out with all smiles and save a few dollars with the coupon they mailed me!
"Poor customer service at the parts department"
Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a customer on the other line, but should have at least made eye contact especially if I’m standing about four feet away from him. As he handled his business I stood at the counter while my wife was looking around. Both times after finishing the call his eyes stayed fixed into his computer monitor and there was nothing but silience as I stood there waiting to be acknowledged. When he finally took his eyes off the screen my wife and I were greeted with “Are you guys purchasing anything, or just looking around?” My wife and I just looked at each other in disbelief and confused as to why would I just be standing at the counter if we were just looking around. My first experience with Doug was just as bad when I Iayed two sunshades on his counter and he asked me “can I help you?”. At least on my first visit after his silence while starring at his computer screen I was greeted with a less confusing question.
"Will buy/lease again"
Excellent customer experience, from trade to purchase,, service and stock of great OEM accessories to compliment and personalize our new 2018 Tiguan. Thank you Corey(Sales),Gina and Phillys. Your knowledge, honesty and friendliness is greatly appreciated- well worth the 30 mile drive for service and future needs past other locations.
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