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Start your review of Doug Huff.
Doug Huff
Doug Huff at Leesburg Volkswagen
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Doug Huff

VW Master Certified Parts Manager

Leesburg Volkswagen

9105 U.S. 441
Leesburg, FL 34788

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3 Reviews of Doug Huff

August 23, 2019

Dealership Rating
Employee Rating

"Great service staff!"

- Rmoul2510

Very happy to service my vehicle at leesburg Volkswagen. Staff got me in and out with all smiles and save a few dollars with the coupon they mailed me!

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Recommend Dealer
Yes
Aug 27, 2019

Leesburg Volkswagen responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

November 07, 2018

Dealership Rating
Employee Rating

"Poor customer service at the parts department"

- Meh

Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a customer on the other line, but should have at least made eye contact especially if I’m standing about four feet away from him. As he handled his business I stood at the counter while my wife was looking around. Both times after finishing the call his eyes stayed fixed into his computer monitor and there was nothing but silience as I stood there waiting to be acknowledged. When he finally took his eyes off the screen my wife and I were greeted with “Are you guys purchasing anything, or just looking around?” My wife and I just looked at each other in disbelief and confused as to why would I just be standing at the counter if we were just looking around. My first experience with Doug was just as bad when I Iayed two sunshades on his counter and he asked me “can I help you?”. At least on my first visit after his silence while starring at his computer screen I was greeted with a less confusing question.

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Recommend Dealer
No
Nov 12, 2018

Leesburg Volkswagen responded

We apologize for the less than exceptional experience you have had with our parts department. I would like the opportunity to discuss these concerns in efforts to resolve them for you and improve for your next visit with us. If you would please call me at your earliest convenience so I may be of assistance. Thank you, Jessica Schwarz Customer Relations Manager 352-360-7150 Jessica_Schwarz@Jenkinscars.com

January 11, 2018

Dealership Rating
Employee Rating

"Will buy/lease again"

- JMercado

Excellent customer experience, from trade to purchase,, service and stock of great OEM accessories to compliment and personalize our new 2018 Tiguan. Thank you Corey(Sales),Gina and Phillys. Your knowledge, honesty and friendliness is greatly appreciated- well worth the 30 mile drive for service and future needs past other locations.

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Recommend Dealer
Yes

Other Employees Tagged: Phyllis Gibbons, Chester Anderson, Corey Haddy , Gina

Jan 11, 2018

Leesburg Volkswagen responded

Thank you so much for sharing your experience with us! We are delighted to know our team was able to provide you with the Jenkins experience! Welcome to the Leesburg Volkswagen Family!

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