Doug Newton

I 100% times infinity recommend coming to this dealership!!! We drove 2 1/2 hours because our local dealership was not interested in working with us (and when I say not interested, they let us wal dealership!!! We drove 2 1/2 hours because our local dealership was not interested in working with us (and when I say not interested, they let us walk out the door without any numbers). We made our deal completely online. Doug was fantastic!!! He made the entire experience very positive!! He gave us a phenomenal deal without having to haggle. He even got us a great deal on our trade in. He saved us a lot of time with offering us to sign all paperwork electronically. Our finance guy Tate, was also fantastic. He explained all of our options without being pushy. When we arrived at the dealership, Carlos was waiting for us at the front desk. He took us out to the garage to show us our car. He even drove our trade in around the corner for us to get all of our car seats out. He took our family picture in front of the new car. He was great and so nice!! He even engaged in small talk with our kiddos (and our kids can talk..lol). We finished up our paper work with Javier. He was great and also engaged in small talk with our kiddos. We only had a few papers to sign, since we did everything else online. Javier printed all of our paperwork so we could have a hard copy. Sammy gave us a brief overview of the car and got the phones hooked up to the car. He was so nice and polite. He too engaged with the kids and was great!! We are definitely coming back here for our next car!! And I will recommend this dealership to ALL my friends and family!! Thank you. More

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Great job good deal we’ll be back again thanks we’ll worth stopping bye done worth stopping bye done More

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Haas helped me with purchasing my Camry. He was very helpful, patient, and easy to work with. He was very helpful, patient, and easy to work with. More

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Everyone was very friendly and helpful, even with all of my questions! The environment was very welcoming, and they made everything easy for me. my questions! The environment was very welcoming, and they made everything easy for me. More

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After reading reviews, I was hoping to have a similar pleasant experience. Unfortunately that was not the case. This is not a review from just one visit, but two different visits in person and the thir pleasant experience. Unfortunately that was not the case. This is not a review from just one visit, but two different visits in person and the third by phone. It all started out by finding a vehicle on-line that showed to be in stock. Drove to the dealership and spoke with a sales associate. I was shocked when I was told that most of the vehicles that are listed on-line are actually not there, nor are they even available. I was confused at first as I would assume that it would be false advertisement saying that you have something for sale, when in all reality you don't. Regardless, I decided to tell the sales person to let me know if there are any that they get allotted from the manufacturer. Needless to say I have never heard back again. I assume that since it is a sellers market that there is no need to work for a sale as someone else will come along. Apparently customer service is a thing of the past. I had decided that I would just take my money to another dealership. A family member heard of my unfavorable experience there and said, "I am saddened to hear this, I worked for one of the used sales managers that is now there. Let me contact him and see what he says." I was pleasantly surprised that I got a phone call later that day and he apologized for my previous experience. He told me that he was going to have a sales rep reach out to me and get me taken care of. Sales rep contacted me and even sent me a spec sheet and said that I just needed to come in and put a deposit down on that vehicle. I picked up my wife and headed into the store, all while staying in contact with the rep that was going to meet me. Show up and I am told that he is an internet sales rep and that this other salesman was going to handle the spec sheet and the money down to put the vehicle in our name. Long story short, he tells us that the vehicle that was spec'd out for us is not available, however they have this other one that is better. I allowed him to give his pitch, however I do my research when it comes to major purchases. I have to admit it was entertaining to hear him bad mouth the leather quality of the model we wanted compared to this other model. Yet he couldn't say much when I showed him that it was the exact same leather on both models. Then comes more pitches of the "better" model. Yet once again I told him that it is the exact same thing on the model that we wanted. I politely told him, we want the one that we came to put money down on. He said well let me go talk to his sales manager. After a while, he comes back and states that there are none of those models within 3000 miles (Seattle is only 2100 miles) so I guess he meant in the Nation. So once again we got up and left and were completely disappointed with the customer service of Toyota of Cedar Park. Not even 5 minutes from leaving we get a phone call from the "sales manager". I allowed it to go to voicemail and would call him back the next day when I had sometime to have a calm and collected mind. I call him back the following morning and he said that he had heard what had happened and was truly sorry for the way that we were treated. Being a public servant, I will always give someone the opportunity to make things right before writing about my experiences to hopefully save them the time and frustration. Well the sales manager says that he can get the model that we were originally told. He said that it could take six to eight weeks to get one, but was not completely certain it would be here in that time frame. So needless to say, I may or may not get one. Although he said that if the manufacturer produced this model in the color that we wanted, that he could get it from another dealer. I asked if he was willing to do anything for the type of service that we received. He said that he would have to talk to his sales managers. So I guess that he wasn't a sales managers, even though that is what he stated on the voicemail. To make things right, Toyota of Cedar Park said that they wouldn't make me put money down to reserve the "upgraded model" which was never an issue in the first place. So this is what customer service looks like at Toyota of Cedar Park. From another dealership, I have been told that the vehicles listed online for sale are actually not put on by the dealership but by the manufacturer. I don't know if this is a fact, however I would always call before going to a dealership as they may not have any of the vehicles that they show are for sale. More

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Cedar Park Toyota was a great place to shop for a vehicle. I started inquiring for the 4Runner on their website. Immediately I got a call from Doug Newton I guess he takes care of all the internet i vehicle. I started inquiring for the 4Runner on their website. Immediately I got a call from Doug Newton I guess he takes care of all the internet inquiries. Doug was a great guy to deal with. He got me setup for an appointment and hook me up with Elijah Jackson. When we arrived at the dealership I was impressed at the friendliness of the people that works there also the dealership is huge!!! Anyway, we informed Elijah about the vehicle that we want. He explained that there’s one available but the exterior color is not what we want. Elijah showed us the vehicle anyway and had us drove it around the parking lot. At first we are not interested but when Elijah came back to us with the numbers on our trade in it was a no brainer. We agreed to purchase the vehicle and all these times we did not feel any pressure from anyone. Elijah made our buying experience a great one. Thank you Elijah and Doug for making it happen for me and my wife. More

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Everyone at Cedar Park Toyota deserves five stars for being friendly, helpful, professional, and making the process so smooth and easy! Doug watched for what I wanted and contacted me when he saw that it being friendly, helpful, professional, and making the process so smooth and easy! Doug watched for what I wanted and contacted me when he saw that it was going to arrive. He made me a great deal and even delivered my new Avalon to me. More

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Hands down the best vehicle purchasing experience I have had. The entire staff made the experience very pleasant. I would really like to thank Trevor, Raul and Doug for their personal assistance throughout had. The entire staff made the experience very pleasant. I would really like to thank Trevor, Raul and Doug for their personal assistance throughout the entire process. Thank you for a great experience. Alex Mercado was extremely helpful with the connectivity process also. More

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Cedar Park Toyota was extremely efficient and pleasant when we showed up to finalize our paperwork and pick up our new Avalon Limited car. The car was washed, filled with gas, and sporting a huge white b when we showed up to finalize our paperwork and pick up our new Avalon Limited car. The car was washed, filled with gas, and sporting a huge white bow to welcome us. We received a thorough explanation on operating the vehicle with its advanced technologies. The paperwork went smoothly and quickly. From arrival to drive out time was only 1 1/2 hours - the shortest time we’ve ever experienced buying a new car. More

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Amazing customer service! The whole staff was very pleasant and didn't waste our time. Shelby went far and beyond to help us find the right vehicle. Thank you Shelby pleasant and didn't waste our time. Shelby went far and beyond to help us find the right vehicle. Thank you Shelby More

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