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Doug Phillips
Doug Phillips at Westside Lexus

Doug Phillips | Page 6

Pre-Owned Vehicle Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
130 Reviews

I am a native Houstonian that has been in the automotive industry since 1976. I have hands on experience in all aspects of the auto industry, from sales, service, parts, finance and management. I have been with Westside Lexus since 2006, and a "Top Performer" for our dealership.

4.9

130 Reviews

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Dealership Experience

20 yrs, 6 mos

Industry Experience

49 yrs, 11 mos

Specialties & Trainings

GM/Chrysler/Mitsubishi/Honda Dealer Management Grad

Lexus Master Certified

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130 Reviews of Doug Phillips

January 12, 2023

Dealership Rating
Employee Rating

I never felt so secure while buying a used car at any place. mr. Doug Phillips made me feel that way. very professional, High customer service standards! I am satisfied with my Toyota Highlander very More

by Azim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Jan 12, 2023

Westside Lexus responded

It's great to hear that Doug took such great care of you! Thank you for choosing Westside Lexus and for sharing your experience. Enjoy your new Toyota Highlander!

January 01, 2023

Dealership Rating
Employee Rating

I had never used Westside Dealership before, but was very impressed by their entire operation. And what an impressive facility they have!!! More

by wradwanski
Sales Price Transparency
Recommend Dealer
Yes
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Jan 02, 2023

Westside Lexus responded

We are ecstatic to hear that we left such a marvelous first impression. Thank you for the 5 stars from the whole team at Westside Lexus!

December 31, 2022

Dealership Rating
Employee Rating

I received excellent service with doug he helped me from beginning to end, and was very honest and helpful in finding the right fit for me. More

by hsandoval323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 03, 2023

Westside Lexus responded

It makes our day to see this five-star review for Westside Lexus! Thank you for sharing your kind words for Doug. We wish you many fun miles in your new ride. Congrats!

December 14, 2022

Dealership Rating
Employee Rating

My experience was professional and excellent from Sales person to financing. Everything promised was delivered and I will return for my next car purchase. More

by kathy.hurst37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez

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Dec 14, 2022

Westside Lexus responded

Kathy, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

July 30, 2022

Dealership Rating
Employee Rating

I’ve bought 6 used cars from Westside, all were reasonably priced. Everyone is kind and and helpful - even to a teacher. Doug Phillips is terrific!!! More

by grcarnes40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Aug 01, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Doug and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

June 12, 2022

Dealership Rating
Employee Rating

Salesperson was very nice and helpful! Would recommend him again. Finance person could use some patience and be less condescending. Need warranty on used cars. More

by Vernetfeatherston
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

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Jun 13, 2022

Westside Lexus responded

While we are glad to hear that you enjoyed working with our sales team, the rest of your review is disappointing to receive. It is our goal to deliver professional and accommodating service, and it is concerning that this was not better reflected in your financing experience. I assure you that this feedback will be addressed properly and with the right people so we can work towards improving in the future. Lastly, if there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 20, 2022

Dealership Rating
Employee Rating

Doug was amazing to work with. He kept us in the loop and updated along the whole process waiting for a new car. Worth the drive for us! Thanks Doug More

by KRISTEN03NT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Apr 20, 2022

Westside Lexus responded

Kristen, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Doug. Drive safely, and we hope to see you back again at Westside Lexus!

April 10, 2022

Dealership Rating
Employee Rating

My sales representative Ms. MJ was Am awesome person . And Finance person I forgot his name but he is Vietnamese person such gif fearing person .we thank you all More

by Raji John
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MJ Rizvi

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Apr 10, 2022

Westside Lexus responded

Raji, thanks so much for the 5-star review!

April 10, 2022

Dealership Rating
Employee Rating

Doug was great to work with. Top notch team from start to finish. Would definitely recommend. More

by rweaver823
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard

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Apr 11, 2022

Westside Lexus responded

Thank you for the great review and kind words about Doug! We really appreciate it.

March 31, 2022

Dealership Rating
Employee Rating

Doug Phillips is a stand up guy! He was straight forward and made the experience painless. More

by sg3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard

Report | Print
Mar 31, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that Doug and the team delivered such a successful purchase experience. Drive safely, and we hope to see you back at Westside Lexus!

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