Doug Phillips
Doug Phillips at Westside Lexus

Doug Phillips | Page 5

Pre-Owned Vehicle Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
130 Reviews

I am a native Houstonian that has been in the automotive industry since 1976. I have hands on experience in all aspects of the auto industry, from sales, service, parts, finance and management. I have been with Westside Lexus since 2006, and a "Top Performer" for our dealership.

4.9

130 Reviews

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Dealership Experience

20 yrs, 6 mos

Industry Experience

49 yrs, 11 mos

Specialties & Trainings

GM/Chrysler/Mitsubishi/Honda Dealer Management Grad

Lexus Master Certified

View more specialties & trainings

130 Reviews of Doug Phillips

November 04, 2023

Dealership Rating
Employee Rating

Doug Phillips was very knowlegeable about the ES 350. He explained everything about the car and the warranties. More

by MARINOLJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2023

Westside Lexus responded

We're glad to know Doug was able to assist you. Thanks for the positive feedback and we hope to see you again at Westside Lexus!

October 30, 2023

Dealership Rating
Employee Rating

I spoke to the salesperson. He said he would get back with me. He never called. That was very disrespectful. More

by farooqmasihuddin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 30, 2023

Westside Lexus responded

Farooq, I'm sorry to learn about your experience with our sales team. We value all of our customers and we apologize if you felt disrespected due to any oversight in communication. I think it's best I step in and do what I can to make things right here. I will search for your contact information and be in touch soon. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

October 27, 2023

Dealership Rating
Employee Rating

I have bought and sold many cars in the last 40 years. This experience was the absolute best of any of them. Doug was open and honest with me from the time I stepped on the lot to delivery. He the details More

by ANTHDAV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Oct 27, 2023

Westside Lexus responded

It's fantastic to know that Doug and our team at Westside Lexus provided you with the best car-buying experience! We appreciate your kind words and look forward to working with you again in the future. Enjoy your new ride!

August 17, 2023

Dealership Rating
Employee Rating

I called Westside Lexus to inquire about a used Car. Doug Phillips took the call and was very helpful in answering all of my questions and was able to tell me a lot of history about the car. Doug was no More

by Teresa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

Aug 17, 2023

Westside Lexus responded

Teresa, it's great to know that Doug and David were able to assist you in finding your dream car at Westside Lexus. We appreciate the kind words and we're here if you need anything else!

August 13, 2023

Dealership Rating
Employee Rating

Everyone is very helpful and love the customer service. There isn’t long wait, I went for my license plates, I was out of there in less than 10 minutes. More

by wisebrilliant_001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 15, 2023

Westside Lexus responded

We're glad to know that you enjoyed working with our Westside Lexus team! Thanks so much for the support.

August 03, 2023

Dealership Rating
Employee Rating

The dealer is clean and the sell service is very professional. I have not visited the shop yet so I can not tell about it. Thanks More

by mike-nguyen
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Aug 03, 2023

Westside Lexus responded

Mike, we appreciate your feedback about our dealership and professional service at Westside Lexus. We look forward to welcoming you in person sometime down the road!

July 23, 2023

Dealership Rating
Employee Rating

I give Doug FIVE STARS! !! He really gave a boost in my shopping experience for a Lexus. I almost gave up shopping for one, other dealers were a nightmare. The customer servi More

by wisebrilliant_001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2023

Westside Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Doug and the Westside Lexus team. Drive safely, and we hope to see you again down the road!

April 18, 2023

Dealership Rating
Employee Rating

Doug Phillips is an excellent Sales Consultant! Doug helped me find my 1st Lexus vehice. Sam Chau is a fabulous Finance Manager. The entire process took less than 1 hour on a Friday which is unhear More

by Mlwoods2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Apr 18, 2023

Westside Lexus responded

We're thrilled to hear that you had a great experience with Doug Phillips and Sam Chau at Westside Lexus! We take pride in providing excellent customer service, and we're glad to hear that we met your expectations. Thank you for the five stars, and enjoy your new Lexus!

February 26, 2023

Dealership Rating
Employee Rating

Service was exemplary. This is the fifth Lexus I have purchased from Westside Lexus and I have been satisfied with all of them. Doug Phillips is my ‘go to’ go for purchase More

by rojsebner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2023

Westside Lexus responded

Bob - Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with Doug, Paul, Judy, and the team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Westside Lexus!

January 20, 2023

Dealership Rating
Employee Rating

Great dealership! I never had used Westside before but when I did purchase a vehicle I was very pleased ! They take care of you . Can’t go wrong with these folks. More

by wradwanski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 23, 2023

Westside Lexus responded

Thank you so much for your glowing review! Our team is always here to help!

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