Doug Rice | Page 18

Both Gary Lewis and Doug Rice went the extra mile to obtain the software upgrade to the siriusxm radio and (so far) the issue of 'loading' on the radio has been resolved. They also worked with the servi obtain the software upgrade to the siriusxm radio and (so far) the issue of 'loading' on the radio has been resolved. They also worked with the service department to repair a 'scuff' mark on the steering wheel cover that had been pending for some time. Additionally, they worked with SiriusXM to obtain some special pricing to enable me to acquire a six month subscription to better evaluate the siriusxm programming since the three month trial subscription had expired. Very pleased with the customer service provided by Gary and Doug. More

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As always, great service, but the cost of Nissan's repair parts is outrageous. I have spent enough on my 2006 Murano in the last month for a down payment - but I am "locked into" a loan Frederick Nissan tal parts is outrageous. I have spent enough on my 2006 Murano in the last month for a down payment - but I am "locked into" a loan Frederick Nissan talked me into back in 2006. Live and learn, I guess. Frank Boyle More

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There is a problem with my battery. I was left stranded. I got a jump start and the following day, went to my mechanic. My battery was tested and showed it was bad. I drove from my house in PA to your Nissa I got a jump start and the following day, went to my mechanic. My battery was tested and showed it was bad. I drove from my house in PA to your Nissan dealership in MD the following day where now I was told the battery was fine. My battery was not replaced. Is it possible that it had a charge since I had just drove it 45 min.? I don't know but am just asking. I felt Doug was very nice and did what he could. I am not happy. Looking back I should have asked for a manager. I know there is a problem with the battery. What a shame Nissan will not stand by its product. Today I am going to purchase a new battery so I do not get stranded again. That is a shame since my battery is still covered by Nissan. Extremely disappointing. More

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Every time I bring my vehicle to Nissan to have it checked, I get the best service ever. Doug Rice makes me feel like I'm the only customer he has. He walks me through everything the mechanics are g checked, I get the best service ever. Doug Rice makes me feel like I'm the only customer he has. He walks me through everything the mechanics are going to do to my car. He makes sure that I am completely satisfied. He explains everything about my car. I have recommended to all of my friends that they should use this repair shop...whether they have a Nissan or not. I trust Doug to make sure that everything is done properly. I refuse to purchase a Hyundai because I do not trust their service area...I always had the feeling they fixed my car only to find a bunch of other things wrong with it. I trust Doug. More

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Doug was very helpful and is a very good employee for you!! However, I have one complaint - not about him but about your organization. I was called by your dealership - i think it was amanda and she of you!! However, I have one complaint - not about him but about your organization. I was called by your dealership - i think it was amanda and she offered me a free oil change over the phone. That's why I came in. However when I arrived, Doug told me that I needed a coupon that I was never told that I needed. Fortunately, Doug found a coupon for me and we completed the service. More

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Pleasure to deal with Doug. Explained everything in depth as needed, kept me up to date on the status of the vehicle, and helped me deal with some price issues. as needed, kept me up to date on the status of the vehicle, and helped me deal with some price issues. More

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so far i am happy with the service and I am expecting that the service given to me will always be the same. keep up the good work that the service given to me will always be the same. keep up the good work More

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Doug worked with me when I was in a stressful situation. He arranged my service in a way that was convienent and quick. I always ask for Doug because he is thorough with his explainations and he can always He arranged my service in a way that was convienent and quick. I always ask for Doug because he is thorough with his explainations and he can always arrange service in a way That fits my needs. Bottom line is I trust Doug and Frederick Nissan. More

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Extremely nice business experience every time I need service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other business service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other businesses could learn from them. More

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I like coming into Frederick Nissan. Everyone is so nice and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed immediately. The waiting area is always clean and inviting and you meet people who are genuinely friendly. You are told how long the wait is in advance and suggestions are made to keep your car in top condition which is always a plus in my book, the better my car runs the safer I feel and my comfort level is vital when on the road...peace of mind. I highly recommend Frederick Nissan. Thanks, and see you again soon. More

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