Doug Rice | Page 21

I went in to have a diagnostics test due to catalytic converter problems. Doug and his service team confirmed this information and I am awaiting scheduling my next appointment as there is a list of thin converter problems. Doug and his service team confirmed this information and I am awaiting scheduling my next appointment as there is a list of things that I need done (since the car also hit 100,000 miles). There was a bill of approximately $100 after the diagnostics test that I did not recall agreeing upon. Doug immediately took care of this bill with no problems. More

Report | Print

Gary and Doug in the Service Department are the best - they are at the top of their game. No BS. Only the truth, the whole truth and nothing but the truth. I bought (the salesman was Shlomo) and still they are at the top of their game. No BS. Only the truth, the whole truth and nothing but the truth. I bought (the salesman was Shlomo) and still own an Xterra 2005 at the old location on North East Street. Because of a lack of response from a salesman at the new Grove Road location I was forced to buy an Xterra 2009 from another Nissan dealer in PA. Don't bother checking out used cars for your kids at Frederick Nissan on a Sunday afternoon because the Sales people do not put price stickers of the windscreens! BECAUSE and ONLY BECAUSE of Gary and Doug, I enjoy getting both of my Nissan motors serviced at Frederick Nissan. More

Report | Print

Very satisfy for the professionalism of both Gary and Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje More

Report | Print

Made my service appointment on the easy to use online appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! Plenty of opportunities to ask questions along the way. More

Report | Print

Doug was knowledgeable, listened well and showed much attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of info attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of information and feedback while reviewing the full list of suggested maintenance and repair. He was able to suggest different service/repair options that would be cost conscious, all the while keeping the car on the maintenance track best suited for the vehicle. He provided updates throughout the repair process, which ultimately took several days. Franklin is extremely knowledgeable, was able to accurately pinpoint the repair issues, and provided a diagnostic review in a professional and friendly manner; he made sure everything was understood and answered all questions. Through a road test he further demonstrated and explained his analysis, all the while keeping an open mind to new developments as he actually began the repair. It is obvious that he takes much pride in his work and loves what he does, thus exuding a confidence that communicates that things will be done well -- in an orderly, methodical, and thorough manner. More

Report | Print

Great service as usual from Frederick Nissan! Service was done quite promptly as I waited in their comfortable customer lounge. This is a great dealership! done quite promptly as I waited in their comfortable customer lounge. This is a great dealership! More

Report | Print

VIP rewards. Scheduled for the polysteel 1 week before. I was welcome, I got a loader car Doug told me my car would be ready around 4 or 5 o'clock it was just like he said.My car looked better that it did I was welcome, I got a loader car Doug told me my car would be ready around 4 or 5 o'clock it was just like he said.My car looked better that it did the day I pick it up.thank you. P.S. Pass it to your team GREAT JOB. More

Report | Print

I had my Cube in for an oil change as part of owner appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was excep appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was exceptional. He alerted me that my car was due for its 15k mile inspection; and went over the different options I had by cost. After his detailed explanations I feel confident that I will be returning to Frederick Nissan for all my future work; and feel that going there in the past was always the correct choice. My only one complaint is that I found an oil/grease/whatever soaked paper drop-cloth on the driver side floorboard when I returned to my vehicle when service was complete. I appreciate the care the technicians took to keep my carpet clean, and only hope they can remember to remove that during my future visits- it was quite dirty and not fun to handle. But it did not change my positive opinion of the dealer at all- these things happen. More

Report | Print

Frankly I was shocked and so was my husband when he got home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily p home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily put the part on. Once we received the part my husband felt very uncomfortable so we scheduled the appointment with Frederick Nissan since I am there in Frederick more frequently. Anyway we also had a tail light out which we also had the part for. So we took the Quest to get the cup holder installed and the light bulb replaced, and in addition we had our back wiper replaced and ordered a new remote control from the Frederick location. Now they are doing all the items we asked (very happy with that). Now the bill comes not so happy, come on guys you charged me $49,98 to replace a bulb that I bought, another $49.98 to install the cup holder(I do not have a problem with the cup holder price). It is really hard to swollow $50.00 for a light bulb!!! How would you feel?? I might understand if that was all I was having done, but I also purchased the windshield wiper and arm assembly at $58.81, and new remote at $126.00, so I kind of feel I was ripped just a little bit. I did by the way call the Sterling location who told me that they would have charged me for the cup holder install, and the new items I purchased but would have put the bulb in for no cost since my car was getting the rest of the work done. So I walking in the door felt this might be a dealership I would return too, but I truely amd giving second thoughts that maybe Sterling is the way to go since they are a little more economical, have to watch the pocketbook!!! Oh, I did question this to the cashier, she really could not answer for the pricing, she was very nice though. This was my very first negative result from any car dealer I have been too. More

Report | Print

Doug was very helpful and informative. Dough was very prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. More

Report | Print