Drew Borges | Page 9

This was my third purchase since February 2005 and second since July 2012. I returned to Hennessy Porsche because of the previous experience working with Greg Jordan (Sales) as well as seven (7) years exper since July 2012. I returned to Hennessy Porsche because of the previous experience working with Greg Jordan (Sales) as well as seven (7) years experience with the Service Department (Matt Bailey & all). Since my first visit in early 2005 to this date everyone at Hennessy has been easy to work with and I trust them with the care of my Porsche autos. More

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I had a very positive car purchasing experience in trading in a car and purchasing a 2012 Porsch 911 Carrera C4 from Hennessy Porche. The main reason that it was such a positive experience was the pro trading in a car and purchasing a 2012 Porsch 911 Carrera C4 from Hennessy Porche. The main reason that it was such a positive experience was the professionalism and competitency of Scott Chmiel, my Hennessy Porsche sales representive. I saw the car on Hennessy's website via a PorscheUsa website search, contacted the dealership, spoke with Drew Borges, sales manager who was straight forward and honest in laying out his basis for the deal and he turned me over to Scott Chmiel. Scott and I finalized the transaction, trading in my 2010 911 C2 for Hennessy's 2012 911 C4, worked out the wiring of funds, shipping of my car to Atlanta and signing paperwork via FedEx. I took delivery of the 2012 C4 in person, flew to Atlanta, Scott arranged for myself and my son to picked up at the airport and driven to the dealership in Roswell. The car was waiting and was detailed in immaculate condition. Scott went over the car with me, answered all of my questions and loaded us with water and snacks for the 600 mile drive back to our home in St.Louis, Missouri. I have bought alot of cars in my 60 years ( Lexus, BMW, Honda etc) and I have to tell you that was my best car purchasing experience. Scott and Drew and Hennessy were very easy to establish a trusting relationship with and that was exactly what it took to execute a transaction like this for an expensive car and accomplish it on a long distance basis without having meet Scott in person until I flew to Atlanta to take delivery. Great experience with a great dealership. Thanks for the experience. Dan Dolan More

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Absolutely the worst customer service I have ever experienced at any dealership. I negotiated over the course of two days for the purchase of a used car through Hennessy's internet sales department. experienced at any dealership. I negotiated over the course of two days for the purchase of a used car through Hennessy's internet sales department. As of yesterday, we had struck a deal on the vehicle (in writing), which was confirmed this morning (in writing). I had lined up a ride to pick up the car this afternoon and was sitting at my bank in front of my banker filling out the forms for a cashier's check when I was told (initially via e-mail, no less) that the dealership had entered into another agreement on the car after my agreement, that they would not honor my agreement and wait for me to get there, and that the first person to get there would get the car whether or not I made the effort to drive up there at my inconvenience and that of my colleague. To be clear, despite having a deal in place, the dealership would not even wait for me to get there! They claimed this was their "policy". How outrageous. The unapologetic sales manager tried to explain it in terms of what would happen if I got there and there was something wrong with the car that they failed to tell me about and I didn't buy it as a result! I fail to see how any misrepresentation by them would be my fault! I guess used car sales people are used car sales people no matter where you go - questionable characters who are not to be trusted. Look elsewhere. More

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