Fast & efficient, car was ready same day.
Also took care of recalls I was not aware of.
Also took care of recalls I was not aware of.
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by k.spain69
Verified Customer
Verified Customer
Service Price Transparency
Jan 11, 2026 -
Classic Chevrolet Sugar Land responded
Thank you for your review. We’re glad to hear the service was fast and efficient, and that we could address the recalls for you. We appreciate your business and look forward to helping you again.
Always nice always on time.
I’m very thankful that they take the time to make sure I have a car and make sure that the work is done in a timely manner.
I’m very thankful that they take the time to make sure I have a car and make sure that the work is done in a timely manner.
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by suulov
Verified Customer
Verified Customer
Service Price Transparency
Jan 11, 2026 -
Classic Chevrolet Sugar Land responded
Thank you for your kind review. We appreciate your trust in our team and are glad to hear you’re satisfied with our timeliness and service. We look forward to your next visit.
Erik always takes great care of me!
One quick call & he has my car in for inspection & out within an hour. They are awesome!
One quick call & he has my car in for inspection & out within an hour. They are awesome!
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by karen.nelsen05
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erik Lazo
Jan 10, 2026 -
Classic Chevrolet Sugar Land responded
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
I did not appreciate them leaving my glove compartment
open and leaving my wheel lock packaging on my seat. My seat adjustment was also all out of whack!
open and leaving my wheel lock packaging on my seat. My seat adjustment was also all out of whack!
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by edwardse18
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2026 -
Classic Chevrolet Sugar Land responded
Edwardse18, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
Classic Chevy is very professional and clean
establishment to visit the employees our friendly courtesy and they make sure you are comfortable while being there.
establishment to visit the employees our friendly courtesy and they make sure you are comfortable while being there.
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by joereza19700
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2026 -
Classic Chevrolet Sugar Land responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Classic Chevrolet Sugar Land!
Walked in 10:30am and was told to go see the guy I was
assigned to. So I walked over and said good morning I was told to come see you. he said he was currently helping someone else if I could wait in the
assigned to. So I walked over and said good morning I was told to come see you. he said he was currently helping someone else if I could wait in the waiting area...okay went and sat down. an hour later Margery came over and asked if I had been helped yet. I said no he told me to come wait. at 1:11pm i'm called over by the guy and he said, you have an expensive car...its $167.00 oil and tired rotated.... I said oh I have the Ally program. He said No, I checked that after the oil change was done, it just expired and he walked away. I had the cashier call him back over and said Im being charged labor for the tire rotation, i didnt even request for that, just the oil change thru online - he said its included in all oil changes. Then I asked why was I not asked beforehand about the service. because I would have gone somewhere cheaper, I could have made that descision, because I dont have $167 but I should have been asked. every person has always checked before to verify Ally. He walked off again. so I leave only to my vehicle that is now double stacked behind other cars and I have to have someone move the vehicle in front of mine so I can even leave!!!
Wasnt going to leave a review...but for the 2nd time now. the oil gasket was not put on right and my vehicle again started to leak oil again within 3 days of oil change. $167 and its not even a complete job! for the 2nd time!! unacceptable.
Not even worth going back. Express oil change verified problem and said it was service error, no actual leak and within 15 min fixed Sugarlands poor service.
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by melaniem0134
Service Price Transparency
Jan 09, 2026 -
Classic Chevrolet Sugar Land responded
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
Please Call Kevan Tvrdy at 281-900-4171 at your convenience.
Thanks.
Your service was great thanks for a speedy service time.
.My wait wasn't long.
.My wait wasn't long.
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by jtfish32
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2026 -
Classic Chevrolet Sugar Land responded
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Best dealership with friendly staff along with the best
prices and parts. Plus easy online system that guides you in setting up an appointment.
prices and parts. Plus easy online system that guides you in setting up an appointment.
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by Fer
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Classic Chevrolet Sugar Land responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Classic Chevrolet Sugar Land!
I get the car back and waited 4 hours because when I did
my first service and after that my car was giving me wiered noises from the tires and I took it back and waited 4 hours and they said it's all good b
my first service and after that my car was giving me wiered noises from the tires and I took it back and waited 4 hours and they said it's all good but it's not.
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by mansoorquaid5152
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Classic Chevrolet Sugar Land responded
It sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to KevanTvrdy at (281) 900-4171 at your earliest convenience so we can understand how we can better serve you moving forward.
Quick, easy process.
....Rafael did fantastic as always! I would highly recommend anyone to use this service department!!!!
....Rafael did fantastic as always! I would highly recommend anyone to use this service department!!!!
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by johna8
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2026 -
Classic Chevrolet Sugar Land responded
Hi, thank you for your kind review; we are happy to pass along your comments to Rafael.
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!