Drew Paris
Drew Paris at Lombard Ford
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Drew Paris | Page 2

Service Dept Manager

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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4.5
141 Reviews
4.5

141 Reviews

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141 Reviews of Drew Paris

December 14, 2023

Dealership Rating
Employee Rating

Great experience as usual. Lombard Ford staff are very friendly, qualified and efficient. I would recommend them to everyone! . More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Lombard Ford responded

Thank you for the recommendation Gerry. We value your patronage and wish you a very Merry Christmas and a safe New Year. Your friends at Lombard Ford

December 08, 2023

Dealership Rating
Employee Rating

A pleasant and responsive experience and thankfully the part was in stock. Happy Holidays to all the crew! More

by valerie159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg

Dec 08, 2023

Lombard Ford responded

Sounds like you are one of the lucky ones, what with the shortage and all. Happy holidays to you as well. Stay safe! Your friends at Lombard Ford

November 27, 2023

Dealership Rating
Employee Rating

These guys are great. I had a really bad situation and explained it to them. They understood, fit my vehicle in, and got it done before the holiday weekend. I can’t thank More

by troyfalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Lombard Ford responded

We truly appreciate you taking the time to tell your story. So glad we were able to assist in such a timely manner and you enjoyed your holiday. Perhaps we'll have the pleasure of your patronage in the future. Take care.

November 22, 2023

Dealership Rating

A as usual pleasant experience. Responsive to my questions and willing to get the job done right. More

by valerie159
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , Jackie in Parts

Nov 22, 2023

Lombard Ford responded

Always a pleasure to assist you! Thank you for your kind remarks and your patronage. Happy Holidays to you. Stay safe. Your friends at Lombard Ford

November 13, 2023

Dealership Rating
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Lombard Ford is always the best. Everyone is knowledgeable and courteous. Excellent service as always. More

by jtibbets
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , John Cersoli

Nov 13, 2023

Lombard Ford responded

You're too kind. Thank you for your time and your thoughts. We always try our best to do the best! Happy Holidays to you. Your friends at Lombard Ford

November 13, 2023

Dealership Rating
Employee Rating

Wonderful customer service and attention by service team to resolve the issue quickly and professionally! More

by RYAN181124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , John Cersoli

Nov 14, 2023

Lombard Ford responded

Always good to learn that we could resolve your vehicle issue quickly and professionally. Thank you for your business. Your friends at Lombard Ford

October 23, 2023

Dealership Rating
Employee Rating

Service department was helpful, efficient, friendly and worked well as a team. Would recommend them to anyone needing automotive service. More

by Satisfied customer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , John Cersoli

Oct 24, 2023

Lombard Ford responded

We're so happy that your happy with our service. We also appreciate the fact that you would recommend us. We'll be here for you for all your service needs. Take care. Your friends at Lombard Ford

October 19, 2023

Dealership Rating
Employee Rating

Great service, in and out for an easy issue with my blind spot alert. I will come back for all future service needs. More

by GUSGRIMES86
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Lombard Ford responded

We'd be grateful to see you again sir. That blind spot alert is a great feature to have. Glad it's working properly now. Your friends at Lombard Ford

October 19, 2023

Dealership Rating
Employee Rating

Drew and Kyle were very helpful and courteous to me in regards to the brake issue I was having. They also explained the cost of the service very clearly. Greatly appreciate the excellent work done on More

by Sdwyer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Lombard Ford responded

So happy to hear you are satisfied with the service we completed. We're sure you feel a lot safer now. ;) Your friends at Lombard Ford

September 30, 2023

Dealership Rating
Employee Rating

This is the second time this dealership did recall work on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the More

by JIM.LAGASSIE
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Greenberg

Oct 02, 2023

Lombard Ford responded

I apologized for the mess and offered to clean it and you told me you would take care of it. I also said I would address the floor mat getting dirty and cleanliness with the technicians. I walked back into the shop and talked with them. We have some new techs that are still in training and we are working on things with them. Out of goodwill we paid for half the kick panel that was scratched and the reason we did half was because the passenger side one is all scratched up as well which we didn't even touch that side so to try and blame us for the scratches seeing how the other side was I didn't think it was entirely fair. Again I am sorry for the floor mats being dirty and I had no problem cleaning it.

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