Drew Ricci | Page 77

Went out there way to get us a loaner at the last minute. They explain the work performed clearly. The staff is friendly and courteous. And lastly the espresso and snacks are way above average for minute. They explain the work performed clearly. The staff is friendly and courteous. And lastly the espresso and snacks are way above average for a service department More

by LICHTON Verified Customer Verified Customer

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The shop is clean, and everyone wears masks. Reassuring in these pandemic times. Great customer services, as always. Cannot say enough good things about Drew. in these pandemic times. Great customer services, as always. Cannot say enough good things about Drew. More

by janzivino Verified Customer Verified Customer

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Paul Rowe and Drew Ricci were awesome to deal with for my issue, car was fixed correctly and delivered on time. Would recommend Wellesley Volkswagen for repairs to everybody. Thx issue, car was fixed correctly and delivered on time. Would recommend Wellesley Volkswagen for repairs to everybody. Thx More

by MWFULTON Verified Customer Verified Customer

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They communicated clearly and worked with me throughout the process. They were right on time and on the budget stated at the first meeting. Friendly the whole time and up front and honest. the process. They were right on time and on the budget stated at the first meeting. Friendly the whole time and up front and honest. More

by bjuniorb Verified Customer Verified Customer

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I’ve always had an excellent experience working with Andreas Becker and the team at Wellesley VW. My most recent leasing experience was true to form, seamless, easy, and fast. I’ve been a customer for a Andreas Becker and the team at Wellesley VW. My most recent leasing experience was true to form, seamless, easy, and fast. I’ve been a customer for about 20 years and have worked with Andreas on at least the last 4-5 GLIs I’ve had. He’s always extremely knowledgeable, easy going, attentive, professional, and helpful. On this most recent experience, moving into a 2021 GLI, the process was very efficient and as much as possible was handled over the phone, which was very appreciated given our current situation. Andreas did an excellent job as always, and I was very happy with the level of service. I have and will continue to recommend him to those in the market for a new vehicle. The service team has also been great to work with whenever I’ve needed to come in. Thank you very much! More

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They do some really nice work, and have very Service Managers that give good information and great tips to make your life better with your car. Managers that give good information and great tips to make your life better with your car. More

by MRDJ87 Verified Customer Verified Customer

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Another excellent experience. The service staff scheduled me in when I needed the appointment and did the work accurately and efficiently. The staff is always courteous and informative about all aspects of t me in when I needed the appointment and did the work accurately and efficiently. The staff is always courteous and informative about all aspects of th e work. More

by billc508 Verified Customer Verified Customer

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Excellent service. A used car I purchased at Wellesley VW needed service. Fortunately, the repairs were covered under warranty which meant no expense to me personally. When these situations happen, the most needed service. Fortunately, the repairs were covered under warranty which meant no expense to me personally. When these situations happen, the most important thing to me is the "approach to service". Drew Ricci handled the situation perfectly keeping me appraised of the situation all along the way and expediting the repair. He was professional, polite, and very accommodating making sure I was happy with the end result. I'll also add that I was fully supported by the sales team; Mike Ahern and Andreas Becker. No question, I fully recommend this team for your automotive sales and service. More

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I’ve had Drew as my service manager for 3 different visits in the past year and he’s been terrific every time. He’s a straight shooter and always looks out for what is in the best interests of his cust visits in the past year and he’s been terrific every time. He’s a straight shooter and always looks out for what is in the best interests of his customers. More

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An excellent service center, good work and efficient service. The staff is alway attentive to answer questions about service and comply with the needs of the customer. The time is reasonable for complet service. The staff is alway attentive to answer questions about service and comply with the needs of the customer. The time is reasonable for completion of repairs and the quality of the work is exscellent. More

by billc508 Verified Customer Verified Customer

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