Drew Ricci | Page 84

Wellesley Volkswagen has serviced my GTIs and Tiguans for many years. All service carried out by their knowledgeable staff has been well done. Matt Pitts in the Service Department was tremendously helpful r many years. All service carried out by their knowledgeable staff has been well done. Matt Pitts in the Service Department was tremendously helpful recently in tracking down a replacement tire that was no longer available from the manufacturer. More

by EDLEVINE13 Verified Customer Verified Customer

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First of all, really 25 words?My service experience was First of all, really 25 words? My service experience was as always, friendly, professional, timely, and through. Andreas has become a close friend o First of all, really 25 words? My service experience was as always, friendly, professional, timely, and through. Andreas has become a close friend of our family’s and we would never see anyone else. More

by LINCTRAV Verified Customer Verified Customer

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Drew was super helpful when I was having issues with my car last week. He was able to get my car serviced and had a rental ready for me in less than 24 hours! He is always a pleasure to work with and is ex car last week. He was able to get my car serviced and had a rental ready for me in less than 24 hours! He is always a pleasure to work with and is extremely proactive in getting issues fixed fast. I always recommend Wellesley volkswagon to friends and family. More

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Drew was outstanding. He definitely went above and beyond to make me feel well taken care of and also was excellent with communication. Thank you. to make me feel well taken care of and also was excellent with communication. Thank you. More

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Scheduler's efforts Drew did a great job getting the work started even before my appointment time and then explaining the entire post work report so I knew just what was Drew did a great job getting the work started even before my appointment time and then explaining the entire post work report so I knew just what was done and where my car was in the maintaince scheme of things. So pleased More

by KATHYMNAU Verified Customer Verified Customer

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Great Service This dealership has great service. Their great service is why I bought my car from them. Everyone is very friendly and helpful. Drew was great abou This dealership has great service. Their great service is why I bought my car from them. Everyone is very friendly and helpful. Drew was great about keeping me informed about the progress on the service for my car. He was clear about what needed to be repaired and why and always told me what the repairs would cost. The dealership provided a loaner car which I really appreciated. More

by OYLER0 Verified Customer Verified Customer

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20,000 mile service All of the folks at Wellesley VW are service oriented and only want the best for each of their customers. They are almost always able to schedule me a All of the folks at Wellesley VW are service oriented and only want the best for each of their customers. They are almost always able to schedule me at a convenient time, and the results are always A+. I have full faith and confidence in their workmanship and their word. More

by JNEWMAN5 Verified Customer Verified Customer

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It's always easy to speak with the service department, and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW as they always seem to surprise me with their professionalism, not to mention keeping our VW vehicles in perfect running condition without any doubts. Peace of mind comes easily after having our VWs serviced here. More

by PATRICKLEFT Verified Customer Verified Customer

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Always happy with Wellesley VW service department Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled service, greeted me with a smile and service was completed at the very beginning of the time window I was quoted. I couldn’t be happier. More

by debmarfam Verified Customer Verified Customer

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Terrible I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was told that a mechanic had dropped and broken a part (NOX sensor?) and there were none in the US so I would need a loaner for a week or so. Since I was about to travel I explained I would need the loaner for over a month - suddenly the part was found, and the car would probably be ready for Saturday. On Friday I collected the loaner, which was almost out of gas! Nobody called on Saturday to say if the car was ready or not. Along the way Matt explained "there are other VW service centers you can go to" (indeed, there are). Untimely and poor service. Drew (IMHO an excellent employee) was helpful but that can only go so far when the service is so awful, the laoner car so low on gas, the communication so poor and Matt's quote. More

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