Drew Russo | Page 9

Excellent Customer Services ; Michael Abu took his time to work the best deal for me and gave me all necessary information about the car. Also Drew Russo was really diligent wi ; Michael Abu took his time to work the best deal for me and gave me all necessary information about the car. Also Drew Russo was really diligent with all my paperwork and gave me the best option for my vehicle care. More

Helpful 0

Report | Print

Exceptional Experience - 2016 Q5 3.0T I went in looking for a 2016 SQ5. Went home in a 2016 Q5 3.0T. As Joe got to know me and what I was looking for, he put me into a car that was $8500 c I went in looking for a 2016 SQ5. Went home in a 2016 Q5 3.0T. As Joe got to know me and what I was looking for, he put me into a car that was $8500 cheaper that had all the power and performance I needed in a second car. Beyond Joe, Drew and Brian were exceptional also. I was there on 2nd to last day of the month, the showroom was packed, yet they made time for me as if I were the only sale that mattered. #1 Audi dealership in the country, yet the #1 car buying experience I have ever had. Amazing. More

Helpful 0

Report | Print

Exceptional Teamwork Fair and smooth transaction. Every department was great and I drove three hours to buy a RS 5 and trade in my A7. Many thanks to Drew Ruusso, Brian Pa Fair and smooth transaction. Every department was great and I drove three hours to buy a RS 5 and trade in my A7. Many thanks to Drew Ruusso, Brian Paige, Jeff Cohen and Jeff Matheos. Jeff M. is the preowned manager and really stepped up to make the deal as fair and seamless as possible. I will drive the three hours from PA to NY to buy again! Thanks again guys. More

Helpful 0

Report | Print

HAPPY WIFE... HAPPY LIFE! After 3 dealerships in one day it was great to have a seamless experience. George's professionalism and attention to detail was what sealed the deal. After 3 dealerships in one day it was great to have a seamless experience. George's professionalism and attention to detail was what sealed the deal. George and Drew went above and beyond the day we picked up the Audi--we really appreciate their efforts! It's our first Audi and we look forward to a long relationship with Audi. More

Helpful 0

Report | Print

Fantastic Customer Service Experience! We just picked up our new Q-3 from Biener. Salesman Joe Mortell was great & helpful in making sure everything was handled & ready for our scheduled pi We just picked up our new Q-3 from Biener. Salesman Joe Mortell was great & helpful in making sure everything was handled & ready for our scheduled pick-up--- we ordered the vehicle the day before leaving for a 3 week vacation & returned on 2/29 , expecting to do the pick up. Everything was handled in our absence, without a hitch. Great vehicle! The best part was our experience with sales manager, Drew Russo. He expertly handled some nuisance "odds & ends" concerning the Audi A-3, that we had purchased at another dealership, but returned to Biener. In years past, we had acquired other Audis, but never at Biener.( Despite living so close to this dealership) They were never competitive enough, & never seemed to "want" our business. THIS WAS REVERSED on this occassion. They truly earned our business, our trust, & thanked us for our business. Quite a turn around & we are now a member of "the Biener Family"- More

Helpful 0

Report | Print

Buying an Audi Our experience at Biener Audi was astounding! The staff were very helpful and honest. They were super friendly and informative. We got an amazing deal Our experience at Biener Audi was astounding! The staff were very helpful and honest. They were super friendly and informative. We got an amazing deal on an Audi Q5! We definitely recommend this dealership! More

Helpful 0

Report | Print

MUST GO TO DREW! This is the second vehicle we got with Drew. After 2 years, he's still amazing. He's honestly the best. He provides the best customer service from all This is the second vehicle we got with Drew. After 2 years, he's still amazing. He's honestly the best. He provides the best customer service from all the different car dealers we've been to. He went above and beyond our expectations and he was able to answers all the questions we had. He made us feel like home. I promised him that when we get another Audi, we will definitely go back to him! Keep Up the Good Work Drew! More

Helpful 1

Report | Print

Great service! We had a pleasant experience with Biener Audi. Andrew Russo was a wonderful guy to deal with and we will definitely come back here again. We had a pleasant experience with Biener Audi. Andrew Russo was a wonderful guy to deal with and we will definitely come back here again. More

Helpful 1

Report | Print

An enjoyable experience My first experience with Biener Audi, and I am thoroughly impressed. Worked with Drew in sales, he was great to work with. He was able to answer my q My first experience with Biener Audi, and I am thoroughly impressed. Worked with Drew in sales, he was great to work with. He was able to answer my questions and help me build my dream car. I didn't feel rushed or pressured into purchasing my car that day. Overall is was a great experience and I am extremely happy with my car. More

Helpful 1

Report | Print

Louie Del Balzo & Biener You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities i You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities in the service industry. Louie knows what it takes to make what can be a stressful situation seem effortless and easy. While my car was being assessed, I saw my salesperson, Drew, and was able to comes to terms on my new lease and new car for this November. The whole process was so smooth - this is one of the reasons I didn't hesitate to renew my lease with Biener Audi. Luckily with Audi, I don't often need to bring my car in for service, but when I do, I'm glad Louie is there. More

Helpful 1

Report | Print