"Amazing Experience "
from the moment you walk up to the door to the time that you sign papers for your vehicle to take home the experience is amazing . My sales rep Joseph was very patient, knowledgeable, friendly, fast, very professional person. there was no hidden information everything was straightforward and I am very happy with my experience. Thank you to Merchants for helping me get into the car I always wanted:)
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"Service is above and beyond excellent"
- Marian Desrochers
I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought was a bad bearing or something in the front end that was making a rotational noise. Both individuals took in the vehicle and diagnosed that it was nothing in the front end but an issue with the new tires that I had.They only had 14K miles on them and were rated for 65K miles. After further testing they had told me that the tires are what was making the rotational noise and later that day went to where i purchased the tires and updated them to a new set of tires. The issue is no longer there and happy again that I can enjoy my vehicle once again. I just want to say thanks again to all that were involved in getting this issue diagnosed and very quickly. I would highly recommend this service dept to anyone looking to get the job done right the first time Thanks again.
"Drew makes the service department"
- Toyota lover
Drew has years of experience in the automotive service arena. He is extremely knowledgeable, professional and an all around great asset! Thanks for your years of great service.
" Another great experience!!!"
Just purchased my 2nd Lexus from Merchants and had the pleasure of working with Joe Hodgson. He went above and beyond to make it a great experience from beginning to end. He took the time to answer all questions and even helped me set my phone up on Bluetooth. Seems minor but those little things make an impression. I would recommend Merchants and Joe to everyone!! Thanks Joe!!!
"Made me feel comfortable "
Working at an RV dealership I am somewhat familiar with how salesmen can be, and I am happy to say that Harold made me feel less like a target, and more like a valued customer. I already had a particular vehicle in mind, and we went right to work on what I needed to get into that vehicle. I'm satisfied that I received an excellent truck for a good price.
I am especially impressed that Scott and Harold introduced me to the service department manager and writers who would be servicing my truck in the future. Everyone I met seems sincerely happy to work at Merchants and made me feel very comfortable and satisfied that I made the right choice.
- Galen L
I have never had a better experience buying a car. I would have sworn that I was in a new car dealership by the selection and the service.
We went to Merchants Auto in Hookset NH with the intent of test driving a few vehicles and then visiting multiple dealers within the next couple or weeks. We worked directly with Ryan, a sales consultant, and he made the experience so easy that we ended up buying one of the vehicles we test drove the next day. Ryan did everything he could to make the experience a pleasant one as well as getting us through the process in a very timely manner. One of the most pleasant car buying experiences we have had. Merchants Auto was very easy to do with.
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