Duane Vielleux | Page 3

The purchase was great. I had to bring the vehicle back a could days later for the windshield to be replaced. Honestly, not impressed. My trim inside was all scratched up. Filthy handprints all over the da could days later for the windshield to be replaced. Honestly, not impressed. My trim inside was all scratched up. Filthy handprints all over the dash and leather seats. Boot prints everywhere, debris left in the car and all over the dash. Also, the windshield wasn’t replaced with the same sound screen windshield that was in it. More

by RICH.WRIGHT Verified Customer Verified Customer

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Best Experience Duane and John are the best!! They both were very helpful and made buying a new to me car a great experience. John is very knowledgeable and also went Duane and John are the best!! They both were very helpful and made buying a new to me car a great experience. John is very knowledgeable and also went above in helping me have a better understanding of how to improve my credit. Thank you both for getting to into my new ride. More

by TAYLORJESSICA011 Verified Customer Verified Customer

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Not completed I had planned on having a new key transmitter ordered and programmed for $250. When I picked the car up several days later it was not done and the ser I had planned on having a new key transmitter ordered and programmed for $250. When I picked the car up several days later it was not done and the service person didn’t have any information. When I purchased the car from Leb Ford it only came with one key transmitter. I was PROMISED by the sales manager who shook my hand that he would get me another one free of charge as part of the deal. Never heard from him. Get your act together boys More

by LAYCOCK Verified Customer Verified Customer

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New truck purchase It was a pleasure dealing with the people at Lebanon Ford. They were uniformly capable and courteous. I will definitely take my truck there for routin It was a pleasure dealing with the people at Lebanon Ford. They were uniformly capable and courteous. I will definitely take my truck there for routine maintenance. More

by ROBJON49 Verified Customer Verified Customer

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My experience was great. They served me very well.. The particular sales I was working with was very open and professional. When I needed any clarification and he was not in t They served me very well.. The particular sales I was working with was very open and professional. When I needed any clarification and he was not in the office. His colleagues were more than happy to help him. Great place and great people. More

by EMUSYOKA2 Verified Customer Verified Customer

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Great service I needed something fixed on my car. They got me in and completed the work pretty fast. They called to let me know it was done and then I asked if the I needed something fixed on my car. They got me in and completed the work pretty fast. They called to let me know it was done and then I asked if they could change my oil as well. No problem. The guys in service and the girls at the desk are super friendly and efficient. More

by BevvyBlues Verified Customer Verified Customer

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Warranty Work I am quite pleased with Dave in Service as he has gone above and beyond for customer satisfaction and making sure I was ok. The mechanic as well shou I am quite pleased with Dave in Service as he has gone above and beyond for customer satisfaction and making sure I was ok. The mechanic as well should be commended for being thorough in his work. Duane in sales is a great person to speak with. Richard the shuttle driver is quite knowledgeable and should be commended as well. I may need him to go car shopping with me in the future. Ford as a company needs to learn to stand behind its product and fix the defaults. More

by cbtourville Verified Customer Verified Customer

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Very good My experience there was very laid back with no pressure, I would highly recommend this dealership to anyone, I’ve already had follow up calls to make My experience there was very laid back with no pressure, I would highly recommend this dealership to anyone, I’ve already had follow up calls to make sure everything is good. More

by ASHLINERANDY Verified Customer Verified Customer

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Sales and Service Duane worked hard to make the deal. John is very good at finance. However, at times he moved a little too fast through some of the paperwork. In fac Duane worked hard to make the deal. John is very good at finance. However, at times he moved a little too fast through some of the paperwork. In fact, I didn't want to finance for more than 60 months and just before I signed I noticed that it was a 72 month finance. I can make this work, but I felt it was a little deceptive. Also, the service agreement options were confusing and I left not knowing what I actually had purchased . I did speak with John on the phone several weeks after and he did email the coverage agreement to me. Also I brought my car in to be undercoated and to have the interior treated with stain protection. I was disappointed with the loaner for two reasons. First, the gas tank was 53 miles to empty when I picked it up. So, I had to stop for gas before I got home. And second, the car literally smelled like an ashtray. My son refused to ride in the car because he is really sensitive to cigarette smoke. This was a hardship as I had arrange other transportation for him. I called and talked to both John and Hunter, (in service) the next day and voiced my disappointments on these issues. Both were apologetic on the phone, but made no mention of it when I picked up my car. Lastly, I didn't receive any paperwork (work order) to show me what actually was done on the car. I like to keep a record of the car's services in my files. More

by EDAVINE Verified Customer Verified Customer

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New Ranger purchase Duane (salesman) arranged for us to see and test drive the truck. He located the truck that we wanted. We felt no pressure in coming to an agreements Duane (salesman) arranged for us to see and test drive the truck. He located the truck that we wanted. We felt no pressure in coming to an agreements on the value of our trade in and price of the new vehicle. We bought several vehicles through Duane and will continue in the future. More

by LDORE Verified Customer Verified Customer

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