This is the first Toyota dealership I’ve done business with, and my husband and I were very impressed with the customer service. The managers went above and beyond to help us buy our first Toyota car, and we were also very happy that they accepted our Subaru as a trade in. I would say this is the most positive car experience we’ve had so far!
"Turn in of car lease and get new one"
I had an appointment at 11:45 am to turn in my current car (lease). I was turning it in two weeks early so I can get a new one as I took the day off to do this. Our sales rep was Dulyx Dorval. He was extremely courteous, professional and did his best to get us the best deal. He was super friendly and so so nice. He explained all the bells and whistles of two cars I was interested in.
I was a bit annoyed and upset that I couldn't get the same kind of deal I got with my previous corolla, and keep within my budget, but Dulyx and the financial officer said not all cars are on the lease program so I had to get t he Rav4 instead, although a little above my budget than I wanted,
THe only thing that was a problem is that Dulyx was helping me and another customer due to it being short staffed... So I didn't get out of there with my new vehicle until 5:58. I don't think this should have taken 6 hours to turn in one car and get another. Dulyx was very forthcoming to let me know while they were waiting for my paperwork to be finalized he would be helping another guest, so it was not his fault.. But even when I was done with all paperwork and ready to get my car, it was not ready and my plates from my previous car were still not removed to put on new car, etc.
Service was good, the financial loan person , sorry I cant remember his name was very courteous and would check up on give me updates. However, there should be more cars available for lease programs for the more budget conscious customers who cant affford $350-$500 payment as I have to be in the low $200's and I even put over $2,5k down.
The mailers I receive are nothing but false advertisements.. Bring your old car in today and get a new car for the same budget is just not true. You shouldn't have to put down as much on a lease as if you would if purchasing to get the payments down within your budget.. That's why people lease instead of purchasing due to tight budgets. Long island is expensive to live, so if you had more cars available and more lease program for the budget conscious you would turn over more
I was there when two other customers were there as well and it seemed that everyone was having the same issue where their payments were doubling for the same car they had three years ago with the same down payment, which should not be.
My financial person and Dulyx did an outstanding job to find me a car that would fall within my budget, so I commend those two for an amazing job to help me, the time however spent to do so was a bit frustrating 6 hours later but overall I am very satisfied for all their help. However,next time I will not turn in vehicle early and go shopping elsewhere as other dealers had better deals with comparible cars to the corolla.
"Easy and pressure-free"
I found the sales people to be friendly and knowledgable. They ensured that I had a smooth transition to my new car. They answered all my questions and went out of their way to see that I was comfortable driving the car before I left the dealership. Tommy MacFall in particular recognized me from my last purchase 3 years earlier and was especially helpful in addressing my needs and concerns.
Just what you think of when you think of the word shyster. They had a 1295 fee that no one could explain. No one could answer a question. It was always, "I'll be right back". And then it took them 15 minutes to come back without an answer. Hours wasted.
"Great Service "
It was great great experience to have leased my Toyota Camry SE Hybrid with the Huntington Toyota Team. Everyone knew their job and all were VERY friendly... Thank you to everyone