Duncan Emmons
Duncan Emmons at Mercedes-Benz of Palm Springs

Duncan Emmons

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

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4.9
11 Reviews
4.9

11 Reviews

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11 Reviews of Duncan Emmons

May 31, 2026

Dealership Rating
Employee Rating

Excellent and professional service by all employees. Duncan was great. Repairs completed on time as promised. More

by jmk2648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review of Mercedes-Benz of Palm Springs. We're delighted to hear that Duncan and our team provided excellent and professional service throughout your visit. Completing repairs on time and delivering a seamless customer experience is what we strive for every day. We appreciate your kind words and look forward to serving you again in Palm Springs.

May 27, 2026

Dealership Rating
Employee Rating

Honest, cordial and they seek to please their customers. I’ve had my AMG C63s serviced at this dealership several times and I won’t take it anywhere else. More

by Steve
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 28, 2026

Mercedes-Benz of Palm Springs responded

Steve, thank you for your continued trust in Mercedes-Benz of Palm Springs. We’re honored to care for your AMG C63 S and thrilled to hear our team consistently provides an honest, welcoming, and customer-focused experience. We truly appreciate your loyalty and look forward to serving you again in the future!

May 26, 2026

Dealership Rating
Employee Rating

We had a very easy transaction leasing our new car and working with your entire team Thx More

by Lsr730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Suarez

May 28, 2026

Mercedes-Benz of Palm Springs responded

Thank you for choosing Mercedes-Benz of Palm Springs for your new lease. We’re delighted to hear your experience was smooth and easy while working with our team. We truly appreciate your support and hope you enjoy your new Mercedes-Benz!

May 22, 2026

Dealership Rating
Employee Rating

The service team at this location always does a great job. Communication is fantastic. Thank you! More

by HB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your kind feedback about Mercedes-Benz of Palm Springs Service. We’re delighted to hear our service team continues to provide a great experience along with fantastic communication throughout your visits. Delivering professional, transparent, and attentive Mercedes-Benz service is always our goal, and we truly appreciate your continued support!

May 16, 2026

Dealership Rating
Employee Rating

Scheduled service for my GLE SUV. This is the eighth vehicle I have purchased from this dealership. Every experience from purchase to service has been impeccable. More

by psrad
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brenda Dryden

May 18, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your continued loyalty to Mercedes-Benz of Palm Springs Service. We’re honored to have earned your trust through the purchase of eight vehicles and thrilled to hear every experience, from sales to service, has been impeccable. We truly appreciate your support and look forward to continuing to provide exceptional Mercedes-Benz customer care!

May 12, 2026

Dealership Rating
Employee Rating

Excellent communication from Duncan, my service advisor, and vehicle was fixed and delivered back to my home in good time More

by husselbee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your kind feedback about Mercedes-Benz of Palm Springs. We’re thrilled to hear Duncan provided excellent communication throughout your service experience and that your vehicle was repaired and returned promptly. We truly appreciate your trust in our team and look forward to serving you again in the future.

May 09, 2026

Dealership Rating
Employee Rating

My service advisor, Duncan was friendly, professional and considerate. He promptly followed up with me when my car was ready. I needed shuttle service and the driver was a good driver and friendly. More

by Janice Papadaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shuttle driver

May 12, 2026

Mercedes-Benz of Palm Springs responded

Thank you, Janice, for your kind review of Mercedes-Benz of Palm Springs Service. We’re delighted to hear Duncan provided friendly, professional, and considerate service throughout your visit and kept you informed when your vehicle was ready. It’s also wonderful to know our shuttle service added convenience to your experience. Delivering exceptional Mercedes-Benz service and customer care is always our goal, and we truly appreciate your support of Mercedes-Benz of Palm Springs!

May 09, 2026

Dealership Rating
Employee Rating

Exceptional customer service that includes follow up and speed of service that keeps you on your way minimum downtime More

by bhw54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful review of Mercedes-Benz of Palm Springs Service. We’re thrilled to hear you experienced exceptional customer service, prompt follow-up, and efficient turnaround times that helped minimize downtime. Delivering a seamless and convenient Mercedes-Benz service experience is always our goal, and we truly appreciate your support of Mercedes-Benz of Palm Springs!

May 09, 2026

Dealership Rating
Employee Rating

The prices for service are the highest I have ever experienced in 40 years of owning Mercedes’ More

by Barbell2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Labrecque, Ivan Ceniceros , Jason Reception & Loaner Car distribution

May 18, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your feedback and for your continued loyalty to the Mercedes-Benz brand over the years. We understand your concerns regarding service pricing and appreciate you taking the time to share your perspective. Providing high-quality Mercedes-Benz service, factory-trained expertise, and genuine parts is extremely important to us, and we value your honest feedback as we continue working to deliver the best possible ownership experience at Mercedes-Benz of Palm Springs. Please reach out to our General Manager, Mark Campagnano, at (760) 957-6077 to continue the conversation about pricing and your overall experience.

May 08, 2026

Dealership Rating
Employee Rating

Thank you for installing our new battery in an efficient and timely manner. We appreciate it More

by leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Mercedes-Benz of Palm Springs responded

Thank you, Leo, for your kind review of Mercedes-Benz of Palm Springs Service. We’re delighted to hear your battery replacement was completed efficiently and in a timely manner. Providing convenient, professional Mercedes-Benz service and getting our customers back on the road quickly is always our goal, and we truly appreciate your support of Mercedes-Benz of Palm Springs.

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