Duncan Emmons

Duncan my service adviser is great. The dealership is not. I will say the new manager is good but this facility has a long way to go. Lack of communication is number one. Having my car The dealership is not. I will say the new manager is good but this facility has a long way to go. Lack of communication is number one. Having my car for almost a week with no communication is awful, I’ve had a Mercedes of different types for 40+ years and stopped using this dealership when my warranty runs out which I’ll do again this time. Purchased my current Mercedes out of Texas. More

Report | Print

Duncan is friendly and thorough. When he realized my car wouldn't be ready before a scheduled trip to L.A., he generously allowed me to drive the loaner outside of the standard permi When he realized my car wouldn't be ready before a scheduled trip to L.A., he generously allowed me to drive the loaner outside of the standard permitted radius. Grateful for the flexibility. More

Report | Print

My experience was extremely exceptional from making my appointment to pickup of my car when completed. Staff are very friendly, knowledgeable and helpful. The dealership and waiting area is clean and appointment to pickup of my car when completed. Staff are very friendly, knowledgeable and helpful. The dealership and waiting area is clean and provided high end coffee selection as well pastries. More

Report | Print

Duncan was the utmost professional and made the visit to the dealership completely pain-free. He is an exemplar of true customer service. the dealership completely pain-free. He is an exemplar of true customer service. More

Report | Print

Great service, clean and stocked waiting area, fast meeting with Duncan, who listen while I explained some of my problems. Knowledgeable service man who explained how to use certain item properly. meeting with Duncan, who listen while I explained some of my problems. Knowledgeable service man who explained how to use certain item properly. More

Report | Print

Service rep,, Duncan, is professional and attentive to customer requirements. Often anticipates those needs before the customer is aware of them. customer requirements. Often anticipates those needs before the customer is aware of them. More

Report | Print

Had an issue with my week old car 😢. Called in got an appt that same day!! They also had a loaner car available same day! Fixed the problem quickly and I was back on the road in no time. Called in got an appt that same day!! They also had a loaner car available same day! Fixed the problem quickly and I was back on the road in no time. Extremely happy with the service and customer service. Duncan was our service advisor and he was more than helpful and professional. Will be bringing it back if anything else arises. Which I hope not More

Report | Print

I am so satisfied with the care the technicians put in my vehicle. Dunkin’ my advisor, has gone above and beyond to make sure everything is taking care of when I’m there. I was running late to pick up my veh vehicle. Dunkin’ my advisor, has gone above and beyond to make sure everything is taking care of when I’m there. I was running late to pick up my vehicle, yet he stayed after they had closed to make sure I got there. He had a big smile on his face and didn’t mind waiting for me. I truly appreciate him. Thanks again!! More

Report | Print

Once againn, I was greates by staff as if we had know each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. I was kept updated about the progress of service at least once each day. I was called when it was ready to pick up and I found the car to be cleaner than I left it. So happy to recommend Palm Springs Mercedes Benz to anyone who will listen. More

Report | Print

The work was done efficiently, and in a timely manner. I was also happy to be able to get a loaner car to use during the service appointment since it was a long appointment. I was also happy to be able to get a loaner car to use during the service appointment since it was a long appointment. More

Report | Print