Jenna Paine

The service department was quick to action. They kept me updated throughout the process. Would recommend. They kept me updated throughout the process. Would recommend. More

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Very satisfied, excellent service all people from beginning to end very knowledgeable, from the moment they greet you to the moment went they hand over your keys great team beginning to end very knowledgeable, from the moment they greet you to the moment went they hand over your keys great team More

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Great service, great dealership Very happy Staff is amazing Clean Up to date information given to me amazing Clean Up to date information given to me More

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Thoroughly professional in every way. My service advisor was on time, friendly and kept me well informed of the progress on my vehicle. The young man that signed me up for the loaner wa My service advisor was on time, friendly and kept me well informed of the progress on my vehicle. The young man that signed me up for the loaner was also very pleasant and professional. The loaner car was also very much appreciated. More

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Great service from beginning to the end. Jenna is great always goes the extra mile. Jenna is great always goes the extra mile. More

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I will have to bring my car back to this dealership. My car was not serviced properly. Very disappointed! My car was not serviced properly. Very disappointed! More

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We live in the Desert and we are at the dealerships, Mercy ;( Worst customer service horrible work! Lease a brand new GLE in 2025 and we have been back-and-forth to this subpar dealership at least 16 Mercy ;( Worst customer service horrible work! Lease a brand new GLE in 2025 and we have been back-and-forth to this subpar dealership at least 16 times! Our service advisor is passive aggressive and could care less about anything. They call the same mechanic every time to try to explain to us what has been done. Service manager told us they replaced the entire air-conditioning two months ago, which was a lie…….. So now I guess the service advisor is a mechanic because she told us that what we were complaining about is not a big deal???? After going to Beverly Hills Mercedes-Benz to purchase and repair cars for the last 40 years, this dealership is no comparison and I don’t think they even deserve to work on a Mercedes-Benz. I’m so fed up with this place that I promised My Husband we will never buy another Mercedes Benz again. More

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Brought car into dealership’s service dept for a malfunctioning sensor.. Repair was completed in less than 24 hours. Was especially impressed to find vehicle already in the service driveway ready to malfunctioning sensor.. Repair was completed in less than 24 hours. Was especially impressed to find vehicle already in the service driveway ready to go when I arrived ! More

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Jenna my service agent is Excellent at her job always there to explain everything that they will attend to .when I bring the car in for a service . I there to explain everything that they will attend to .when I bring the car in for a service . I More

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Wonderful Fantastic service rep. …………..prompt. Curb service. Also furnished a loaner vehicle for my use …………..prompt. Curb service. Also furnished a loaner vehicle for my use More

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