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Margarita Pasillas
Margarita Pasillas at Mercedes-Benz of Palm Springs

Margarita Pasillas

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

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5.0
17 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

5.0

17 Reviews

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17 Reviews of Margarita Pasillas

July 18, 2026

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Employee Rating

Competent, courteous, timely. Margarita and Jason are excellent staff members. Liked the video report on vehicle inspection. Coby was very helpful on tech issue. More

by psmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason, Coby

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Jul 18, 2026

Mercedes-Benz of Palm Springs responded

Thank you for the five-star rating and for highlighting our team’s competence, courtesy, and timeliness. We’re glad Margarita’s assistance, the video inspection report, and our technical support met your E-Class needs. We look forward to serving you again.

July 18, 2026

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The service rep, Margarita is the most professional, knowledgeable & caring I have ever worked with. More

by deelyjp
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 18, 2026

Mercedes-Benz of Palm Springs responded

We’re thrilled Margarita’s expertise and caring approach made your Mercedes-Benz C-Class service stand out. It’s rewarding to know she provided such professional support. We appreciate your trust and look forward to your next visit.

June 26, 2026

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Employee Rating

Once againn, I was greates by staff as if we had know each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. More

by jmichaellee0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garrett Whitaker, Duncan Emmons, Mike Mrofchak, Jenna Paine, Jeff Thush

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Jun 26, 2026

Mercedes-Benz of Palm Springs responded

It's great to know Jenna arranged a loaner and provided regular updates while we serviced your Mercedes-Benz GLE 450e overnight. We’re glad your vehicle was ready when called and returned cleaner than you left it. Thank you for recommending us to others.

June 25, 2026

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Employee Rating

Professional and timely service on my car. Great lobby with drinks and snacks while you wait More

by ehlir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garrett Whitaker

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Jun 25, 2026

Mercedes-Benz of Palm Springs responded

Thank you for sharing your experience with the prompt and professional service on your Mercedes-Benz EQB 300. We’re pleased the lobby refreshments and snacks added to your comfort while you waited. We look forward to assisting you with any future service needs.

June 20, 2026

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Employee Rating

I was grateful for a last minute service appointment. Always professional, friendly, and accommodating. Thank you. More

by Jaobiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Thush

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Jun 20, 2026

Mercedes-Benz of Palm Springs responded

Thank you for trusting our team with your Mercedes-Benz GLC 300 on such short notice. We’re happy to hear our staff provided professional, friendly, and accommodating service. Your feedback means a lot to us.

June 19, 2026

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Employee Rating

Margarita is always very helpful and delightful to work with. Unfortunately, my aftermarket warranty is not and was pretty worthless as far as paying for any of the service charges. More

by dauriavdmd
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 22, 2026

Mercedes-Benz of Palm Springs responded

It's great to hear that Margarita is always helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Palm Springs!

June 18, 2026

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Employee Rating

This dealership provided very good services. My son had an appointment at Palm Springs DMV. They arrange for a driver to take my son to Palm Springs DMV. He got his learner's permit. Thank you. More

by Liminus88
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 18, 2026

Mercedes-Benz of Palm Springs responded

We’re glad our driver service made it easy for your son to reach the Palm Springs DMV and secure his learner’s permit. Thank you for the kind feedback, Margarita.

June 12, 2026

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I am always happy with the service, staff,and operation of my vehicle after having it serviced. I highly recommend this dealership More

by bozzbz760
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Gertz

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Jun 12, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your kind review. We're delighted to hear you're consistently happy with the service, our team, and the performance of your vehicle after each visit. Your recommendation means a great deal to us. Thank you for choosing Mercedes-Benz of Palm Springs, and we look forward to serving you again in the future.

June 06, 2026

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Employee Rating

It is always a pleasure to see Marguerite she always takes such great care of me as if I’m her only customer for the day and she always make sure I get in and out More

by jacqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review, Jacqui! We're delighted to hear that Marguerite continues to provide such exceptional care and attention during your visits. Making every customer feel valued while delivering efficient, personalized service is exactly what we strive for at Mercedes-Benz of Palm Springs. We'll be sure to share your kind words with Marguerite. We appreciate your continued trust and look forward to serving you again soon. Safe driving!

June 04, 2026

Dealership Rating
Employee Rating

Jeff Thus was extremely helpful navigating between the Insurance Warranty and the Repair work I appreciate the extra time he spent helping me with this. More

by rpodell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Thush

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Jun 09, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review! We're delighted to hear that Jeff Thus provided such exceptional assistance throughout the repair process. Navigating insurance, warranty coverage, and vehicle repairs can be complex, and we're glad Jeff took the extra time to make the experience as smooth as possible. We truly appreciate your trust in Mercedes-Benz of Palm Springs and look forward to serving you again in the future. Safe driving!

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