Margarita Pasillas

Excellent service from Margarita and the service team. They were professional, communicative and kept me updated throughout the repair process. They quickly diagonsed the issue, answered all of my questio They were professional, communicative and kept me updated throughout the repair process. They quickly diagonsed the issue, answered all of my questions and made the experience as seamless as possible. Highly recommend Mercedes Benz of Palm Springs for their outstanding customers service. More

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Terrible experience. I booked my appointment several days earlier, when I arrived on my service date, they had no record of my appointment. It took 45 minutes to set me u I booked my appointment several days earlier, when I arrived on my service date, they had no record of my appointment. It took 45 minutes to set me up for a Service B. The estimated cost of this service is outrages. I might be able to accept this if the service I get is excellent (Not). I was also informed that my car might not be done that day. I told them I was leaving town the next morning. They said they would try. Next morning I was informed it would be sevetal hours because they had some more suggested work. So my trip was delayed ( try driving to the coast on a Friday afternoon)! Then I was informed that the only way I could pay was online with a credit card and they would add on a 3 percent service fee. New policy they never informed customers of! Staff was not trained on how to process payment when mine got delayed online. Everything was being blamed on new computer system. It should have never been put in if staff was not trained properly on how to use it. And by the way, this should not be a customer’s issue to accept. Manager did reverse 3 percent card fee. But the whole process destroyed my faith in this dealership to deliver quality customer service. Plus additional wait times to check in car, pick up car and make a payment. In addition to delaying my vacation plans. It is time for me to buy another car, but this experience will cause me to look elsewhere for a new vehicle, and probably not a Mercedes! More

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The service was awesome People were nice I will definitely be back for more service on my car definitely be back for more service on my car More

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Went in for warranty work 4 1/2 hours later, I got my vehicle back. The service rep Margarita, had no idea what was going on and all she wanted to do was offer up a Lyft ride home, it's going to take awh vehicle back. The service rep Margarita, had no idea what was going on and all she wanted to do was offer up a Lyft ride home, it's going to take awhile was the explanation. This is a brand new SUV and after buying Mercedes for over 20 years this was by far the worst customer service I have ever had. I realized that the service rep has no control over the tech but to not keep the customer informed as to what is going on is not acceptable. With the ownership change to Indigo Group the buying, service experience is not up to Mercedes standards. More

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Competent, courteous, timely. Margarita and Jason are excellent staff members. Liked the video report on vehicle inspection. Coby was very helpful on tech issue. Margarita and Jason are excellent staff members. Liked the video report on vehicle inspection. Coby was very helpful on tech issue. More

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The service rep, Margarita is the most professional, knowledgeable & caring I have ever worked with. knowledgeable & caring I have ever worked with. More

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Once againn, I was greates by staff as if we had know each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. I was kept updated about the progress of service at least once each day. I was called when it was ready to pick up and I found the car to be cleaner than I left it. So happy to recommend Palm Springs Mercedes Benz to anyone who will listen. More

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Professional and timely service on my car. Great lobby with drinks and snacks while you wait Great lobby with drinks and snacks while you wait More

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I was grateful for a last minute service appointment. Always professional, friendly, and accommodating. Thank you. Always professional, friendly, and accommodating. Thank you. More

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Margarita is always very helpful and delightful to work with. Unfortunately, my aftermarket warranty is not and was pretty worthless as far as paying for any of the service charges. with. Unfortunately, my aftermarket warranty is not and was pretty worthless as far as paying for any of the service charges. More

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