Durran Starks | Page 3

i had multiple issues with my new car since day 1. i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. th i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. they claimed my warranty ran out when my warranty is 100K miles. they couldn’t resolve my issues & tried to charge me for other problems i didn’t even mention. they gave me back my car with a new broken piece at the bottom, & a huge scratch that wasn’t there before i turned my car in. also the interest on the car is so high that i still owe $30K on a car that’s only worth $13K. putting me in an upside down situation. warranty dept & finance dept are no help. they do not care about their consumers, only the money they can take from you. they had the opportunity to do right by me but denied all accountability, responsibility & help. juan is a great employee, so is Bryan, Madison & Kaleb. but this is a horrible company. i wouldn’t recommend Big Star Hyundai to my enemies. i absolutely hate this company. they are for sure the absolute worst dealership i’ve ever dealt with. More

by Jasmine Verified Customer Verified Customer

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Devonte was very patient with me and helped get me a payment I could afford. Also Durran in finance was very nice. payment I could afford. Also Durran in finance was very nice. More

by SHARONLONGSTREET Verified Customer Verified Customer

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Do not send me anymore surveys. You will not get a good review. I will never deal with big star Hyundai again EVER! You will not get a good review. I will never deal with big star Hyundai again EVER! More

by LILLIAN.MELGHEM Verified Customer Verified Customer

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No lies or wasting your time I love this place. At first I thought I would have to do the walk of shame out the front door lol but instead I drove away A. STARKS At first I thought I would have to do the walk of shame out the front door lol but instead I drove away A. STARKS More

by goochllc Verified Customer Verified Customer

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My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still had the car on the lot. We ended up making a trip to Friendswood, which is about 30 minutes for us and was greeted by the sales manager, who said that our salesperson was bringing the car out for us to look at, didn't love the Pearl white color so they brought out a moonlight cloud one for us. Since we had done the term on the Internet, they had the outline of the deal worked up already, but since it was a different car there was some haggling before we settled on a price. Finance guy was great very clear on all of our options. Overall, we had a great experience Thank you, Alex Jones. More

by frankie_247 Verified Customer Verified Customer

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Great second purchase from Big Star Hyundai, no problems at all! Sit not like all the additional charges at closing! at all! Sit not like all the additional charges at closing! More

by aylco Verified Customer Verified Customer

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They were prompt with requests for pricing and very courteous in all interactions while taking delivery of the car. courteous in all interactions while taking delivery of the car. More

by RWSLOANEJR Verified Customer Verified Customer

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Overall great experience. With the exception of time it took. The process was too long. With the exception of time it took. The process was too long. More

by vondi_steele Verified Customer Verified Customer

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Sale person awesome! She gave the sales pitch! Friendly advise about banking and insurances! Erin best at asking cars She gave the sales pitch! Friendly advise about banking and insurances! Erin best at asking cars More

by itcharleneharris Verified Customer Verified Customer

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Thank you Ms. Rose for your professional service, patience and my new car. I really appreciated Mr. Durran Stark's guidance with financing my car. Rose for your professional service, patience and my new car. I really appreciated Mr. Durran Stark's guidance with financing my car. More

by odessa1959stanford Verified Customer Verified Customer

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