Dustin Cox | Page 5

What a great Subaru dealership Five Star Subaru of Grapevine, Texas holds up to it's name being 5 stars. This was the first Subaru dealership experience for me and overall I had a Five Star Subaru of Grapevine, Texas holds up to it's name being 5 stars. This was the first Subaru dealership experience for me and overall I had a great experience. Dustin Cox was knowledgeable about the Subaru vehicles, showed great communication skills, and was very professional!!! Freddie Valdovinos made finance process smooth and easy!!! My family and I love our Forester and will be back in few years to purchase another one. Thanks again, Armando More

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Ascent Limited We pre-ordered an Ascent a couple months ago. Dustin did a great job keeping us updated throughout the wait and making sure we received the car in a t We pre-ordered an Ascent a couple months ago. Dustin did a great job keeping us updated throughout the wait and making sure we received the car in a timely manner once it arrived. He also did great making sure we were familiar with all the features in our new car. Overall, we were very please with our experience until we reached finance. The finance person was very pushy with selling us an extended warranty- despite repeating multiple times that we were not interested. He kept asking us to explain why we didn’t want to pay for an extended warranty, which in my opinion doesn’t matter after we have repeatedly said no. More

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Dustin Cox is extremely helpful! If it was walking me through my on boarding process of my new vehicle or patiently answering my questions over the phone, Dustin went above and beyond If it was walking me through my on boarding process of my new vehicle or patiently answering my questions over the phone, Dustin went above and beyond to help me understand my new vehicle. More

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Great experience Dustin and Nick are very friendly and not pushy. Nick showed us what all the buttons in the car is for and is very patient even when it was late at ni Dustin and Nick are very friendly and not pushy. Nick showed us what all the buttons in the car is for and is very patient even when it was late at night. He did not rush us. He even changed the car to the one we wanted. More

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Best Dealership There Is! Had an incredible experience purchasing a new Subaru Outback. The staff was extremely friendly, attentive, and easy to work with. The dealership was c Had an incredible experience purchasing a new Subaru Outback. The staff was extremely friendly, attentive, and easy to work with. The dealership was clean with a great assortments of drinks and snacks. It really felt that the salespeople, managers, and service center cares about each and every customer. I would recommend this to anyone who is In the market for a new car and would like to work with the best in the business! More

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Dustin Cox Dustin went above and beyond the typical requirements and I would recommend him for any buyer. He added some additional items and services even after Dustin went above and beyond the typical requirements and I would recommend him for any buyer. He added some additional items and services even after the purchase, with no real benefit to himself. More

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The First Time I’ve Enjoyed Buying a Car Buying a car is usually horrible. It’s a huge commitment, you don’t know if you’re being taken advantage of, and there’s this weird “buyer vs. salesma Buying a car is usually horrible. It’s a huge commitment, you don’t know if you’re being taken advantage of, and there’s this weird “buyer vs. salesman vs. office guy” dynamic where every party is playing the other to get the best deal for himself. That was what I was expecting when I made an appointment to test drive a Forester, but I was proven wrong. There was no “wheeler dealer” showmanship or toothy self-serving grins, everyone seemed legitimately happy to help me find the best pick for me. I was never “upselled” and the only option I was offered was a prepaid maintenance maintenance plan. Very happy with my Forester and I will 100% be back when it’s time to replace our other car. More

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Amazing Great experience helpful staff very knowledgeable would definetly recommend people to go here for any car needs they have everything from the applicat Great experience helpful staff very knowledgeable would definetly recommend people to go here for any car needs they have everything from the application process to the greeting to the test drive to the paperwork was perfect 0 problems best sales experience I’ve had at any dealership I’ve been too More

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We asked...you delivered! There are no words to describe our ultimate satisfaction with this car buying experience. We had not bought a car in 15 years and needed advice, not j There are no words to describe our ultimate satisfaction with this car buying experience. We had not bought a car in 15 years and needed advice, not just sales! Dustin greeted us and introduced us to Cameron. We could not have asked for a better adviser. Cameron was patient, engaging, and knowledgeable. He offered many options but never confused us. Once we finally made our decision, he helped us decide on the best financing option and then Brian made the final steps easy and understandable. This is our third Sam Pack vehicle in 30 years. We are forever Sam Pack customers! More

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Taking Customer Experience to a New Level For the past two days since I’ve purchased my NEW ASCENT, I come back to the thoughts of WOW! From the moment I inquired online until driving off the For the past two days since I’ve purchased my NEW ASCENT, I come back to the thoughts of WOW! From the moment I inquired online until driving off the dealership lot, I’m in awe at the level of customer service Dustin Cox provided throughout the process. Not only was he informative and resourceful, he made purchasing a Subaru for the first time FUN! I will definitely recommend Dustin and Five Star Subaru to others in the North Texas community. Thanks again, I LOVE driving my ASCENT and had a positive experience. More

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