Dustin Hughes | Page 10

Customer Focused I came in to Beaver Chevrolet not expecting anything but Zach and Dustin were able to get me out of a ugly lease. I drove away with a sigh of relief. I came in to Beaver Chevrolet not expecting anything but Zach and Dustin were able to get me out of a ugly lease. I drove away with a sigh of relief. Then.... I get a call from Lincoln Financial telling me they returned the lease payoff check. Apparently they don’t take checks from others outside the “Ford” family (strange). I reached out to Zach and he was very responsive and directing my issue to the right people. I got a call from Dustin telling me he got it handled. After the originating lease dealer (Bozard Ford) wasn’t helpful and tried to charge more for the payoff, Dustin went above and beyond. He found a Ford dealership that would happily handle the payoff. I cant thank you both enough for all your help! More

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Great dealership and employees awesome Started out a little bumpy but Brett and his team were awesome. I would recommend this dealership. Other dealerships on west side would not recommend. Started out a little bumpy but Brett and his team were awesome. I would recommend this dealership. Other dealerships on west side would not recommend. More

by mdtrhoden Verified Customer Verified Customer

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Quick and Easy All Team members work well with each other. Darrill had everything ready for me both times. Both on the showing and at the purchase. This was our seco All Team members work well with each other. Darrill had everything ready for me both times. Both on the showing and at the purchase. This was our second purchase. More

by JAMESRYANHOOVER Verified Customer Verified Customer

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Surprisingly high level of service I arrived expecting the usual service one normally encounters at dealerships. Received everything but that. The exterior and interior grounds were I arrived expecting the usual service one normally encounters at dealerships. Received everything but that. The exterior and interior grounds were immaculate. The vehicles all looked new, even the used cars. The employees all, from top to bottom, were extremely courteous and friendly and eager to assist. No rush, no pressure, no surprises, all questions answered clearly, It felt like visiting friends or family. I wouldn't hesitate doing business with them again. More

by William1952 Verified Customer Verified Customer

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Customer service This was my first time getting service at the dealership and I was confused on the process. I didn't know if I needed to come in or stay in my vehicle This was my first time getting service at the dealership and I was confused on the process. I didn't know if I needed to come in or stay in my vehicle to get service. This could be eliminated by placing banners in the service area that give simple instructions on how to proceed with service (Only 3 steps; simple and short). More

by albm0046 Verified Customer Verified Customer

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Great Experience The best car buying experience you could imagine. There's no place like Beaver to buy a new or used car. Lavertt Howard is the best. The Sales, Fin The best car buying experience you could imagine. There's no place like Beaver to buy a new or used car. Lavertt Howard is the best. The Sales, Finance, Insurance, Service, and especially Parts Dept. are all deserving of an A+. They Wowed me beyond belief. More

by CARQUEST47 Verified Customer Verified Customer

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Most pleasurable buying experience I've ever had Neil was very courteous and helpful as were the other employees I had contact with.. They all went the extra mile to help mebuy my new truck. Neil was very courteous and helpful as were the other employees I had contact with.. They all went the extra mile to help mebuy my new truck. More

by HORSEMAN4832219 Verified Customer Verified Customer

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A friendly and honest automobile dealership One of the most undesirable and miserable experiences, throughout my entire life, has been dealing with dishonest automobile dealers and their lying & One of the most undesirable and miserable experiences, throughout my entire life, has been dealing with dishonest automobile dealers and their lying & pushy salespersons. Every time I entered their facilities it felt like a vulture feeding ground, with me being the food they we’re fighting over. I can’t count the number of times I exchanged words with them and just walked out. When I recently entered my local Beaver Chevrolet dealership, I immediately was introduced with what they call their “WOW” experience. I found everyone very friendly, honest, helpful and sincerely interested in providing me with a first class treatment. The best way I can describe how I was treated is “WOW”!!! I highly recommend visiting this fine dealership and share That experience too. More

by rnrkozlik Verified Customer Verified Customer

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Service after signatures Everything was nice until we signed on the dotted line. We purchased a used vehicle and three days later still don’t have it in our possession. We w Everything was nice until we signed on the dotted line. We purchased a used vehicle and three days later still don’t have it in our possession. We were told that there was a recall, then told there were no drivers available to deliver it to us, then told the recall parts haven’t even arrived yet. Can’t get the manager or salesperson to even return our calls with an explanation. The only reason I even gave two stars is because the manager told us he would have the windows tinted for our trouble. Not sure if that’s true because I haven’t seen the car. We seemed to be very important while looking for a vehicle, not so important now. We’ve been WOWed alright. More

by thegentrys Verified Customer Verified Customer

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No pressure My overall experience at Beaver was outstanding! They had the vehicle I wanted but the price was not within my budget. I wasn't interested in any of t My overall experience at Beaver was outstanding! They had the vehicle I wanted but the price was not within my budget. I wasn't interested in any of the alternatives. Rich King is the sales person I was working with that day. He absolutely went above and beyond from the time I walked in until the I drove away in my new truck. After a few back and forths, we we're able to make the deal within my budget. Big thanks also to Dustin, Tim in finance and all the other employees that made this a great car buying experience. More

by Jeff R. Verified Customer Verified Customer

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