Evan Shade

Update to my earlier review this week about an oil change and seeing a dent down the front Quarter panel. Evan and I were the last people leaving service When I was walking towards my car I saw the dent. I and seeing a dent down the front Quarter panel. Evan and I were the last people leaving service When I was walking towards my car I saw the dent. I went back in and talked to Evan briefly because I was so upset and on the verge of tears. He did recommend that I could contact the dent repair guy they use. I knew it was too late to get anything done and if I kept talking about it I was going to probably start ugly crying fast, so I told myself everything is fixable and I could follow up the next business day. Since I’m a cry baby and I didn’t want to see the extent of the damage while at the dealership, or crying and driving -I waited until I got home, When I showed my daughter, she said “Momma, I know that wasn’t there before you left.” We had just hand washed the car before we put her away after a quick trip to Wawa-the girls went in and I stayed in my car. Then when my husband got home it was too dark out to really see anything so he looked before he left for work the next morning. My family knows how special my car means to me and that I am very protective about her. They all agreed that the dent was not there before I went & that I needed to call the dealership asap. I have PTSD and severe anxiety so I was really afraid to call — even though I just wanted to ask if they have hi-def cameras in the service area. It took me almost a week to get the courage up to call them. When I called, i asked a nice young lady about the cameras & she inquired why I was asking & was there anything she could do to help. (What? She went above and beyond) this young lady was so kind, she had my information from my phone number & even though I thought it was going to be a quick call with a yes or no answer, she seemed genuinely interested as to why I was asking. When I explained that I was too afraid to talk to anyone about it, she told me that she understood but she wanted to help me. After I told her why I was calling & that I was really nervous because I don’t like to argue or debate with people… she again told me that I had nothing to worry about, nothing like that was going to happen. she said that I would need to speak with Chris Weber. I asked her if he would tell or argue with me. She said NOOO! He’s the nicest person you’ll ever meet! She was 💯 % correct! Chris took my call immediately and asked me if I could please bring my car back to the dealership so that he could see the damage. Whoever wrote the review saying that Chris was hard to work with must’ve been mistaken because Chris Weber is dedicated to his customers. Chris didn’t say anything like that”maybe you didn’t see it before the oil change or it could have happened anywhere “. Nope, he said that the guy that BC uses for dent repair will be there Monday and asked me if I would please come back so he could get it fixed for me I was so worried about contacting BC for over a week, just stressing over it needlessly! And in less than a few seconds, Chris was telling me that it’s going to be ok, they’re going to take care of my beautiful car and all I need to do is get her there. I am so amazed by how much care 2 employees gave me when they could have just dismissed me. Wow is right! I was definitely blown away by this last interaction, wowie! This is why I’ve always trusted them with my vehicles & why I will continue to do business with them ABSOLUTELY AMAZING More

Report | Print

Very clean, and everyone is very friendly. Evan was very professional and kept me informed about the services rendered. Evan was very professional and kept me informed about the services rendered. More

by cdevoux Verified Customer Verified Customer

Report | Print

My dedicated service agent is wonderful. I trust the recommendations that he makes for my car . He doesn't waste my time or my money. I trust the recommendations that he makes for my car . He doesn't waste my time or my money. More

Report | Print

great friendly service advisor was very knowledgeable about the maintenance schedule . i was out the doors in about 30 min about the maintenance schedule . i was out the doors in about 30 min More

by joshuar7 Verified Customer Verified Customer

Report | Print

Evan is a rock star! ! Always so helpful, and professional! I never have to wait long for my truck! ! Always so helpful, and professional! I never have to wait long for my truck! More

by haguejillpalmer Verified Customer Verified Customer

Report | Print

Excellent service everything went smoothly Very professional they explained everything very clear and well Highly recommended professional they explained everything very clear and well Highly recommended More

by Mistral Verified Customer Verified Customer

Report | Print

Evan has always been a great guy, very knowledgeable, professional and friendly. He tells you the truth straight up. Also I’d like to name Chris Shivers for being one of the most friendliest salesmen I’ professional and friendly. He tells you the truth straight up. Also I’d like to name Chris Shivers for being one of the most friendliest salesmen I’ve ever met at B.C.! He is a really wonderful guy. I went for an oil change last week and I was the last person leaving. As I was walking to my car, I saw there was a dent on the passenger side near the front tire and it wasn’t there before. My car is 4 years old and it has less than 7900 miles on it, and I park her in a secure tent garage. I tried to ask about it and was told that it could have happened anywhere and was told the name of the dent company. I haven’t had time to write a letter to the dealer yet. Prior to the oil change, I had gotten a very nice offer from a different dealer to purchase my car for almost as much as I originally paid. I don’t think I’ll be offered that amount now that my car is dented. I think the jellybeans & free drinks/ popcorn are a nice touch-(sometimes there’s Jimmy Johns if you are there before lunch) But I really wish that Beaver Chev didn’t stop the complimentary car wash & vac service, to me that was a wonderful concession since I can’t take my car to automatic car wash places because of the model (Camaro SS 1LE) honestly I wouldn’t want to anyway.. I hand wash my car so that I can make sure she’s clean and dent/scratch free. Ooh! I meant to ask Evan if the techs could please put on clean gloves before getting in my car (and seat protection) because I’ve noticed that every time I take my car in for an oil change (5x), the suede steering wheel gets dirty again I’ve had to clean it after oil changes) and now it’s getting really hard to clean without fear of destroying it. I will contact them about the dent this week to see if they can get their dent guy to the dealership to fix this issue. All in all, I’ve been a long time customer even before it was Beaver Chevrolet (Riverside?) I sincerely trust Beaver Chevrolet, and I definitely recommend them because I know that they will make things right. Hopefully when I update my review after contacting them about the dent , my review will stay at 5 stars-and I’ll stay a customer 🥰 More

by VL7691 Verified Customer Verified Customer

Report | Print

I love Beaver Chevrolet buying a car was fun and not stressful and I was only there a little over an hour and I was out the door. My salesman Jamie was awesome. He was fast, honest and soooo attentive. stressful and I was only there a little over an hour and I was out the door. My salesman Jamie was awesome. He was fast, honest and soooo attentive. Customer service at Beaver Chevrolet is top tier. More

by amyrobinson032 Verified Customer Verified Customer

Report | Print

I had light body work done recently. The finished job looked like brand new. The staff was very polite and delivered when they said it would be done. Definitely my go to organization for The finished job looked like brand new. The staff was very polite and delivered when they said it would be done. Definitely my go to organization for great work and on time delivery. More

by Dennis Verified Customer Verified Customer

Report | Print

Staff very pleasant. Quick and easy. Waiting area clean and stocked. Restrooms clean. Evan went over services done and answered any questions we had. Quick and easy. Waiting area clean and stocked. Restrooms clean. Evan went over services done and answered any questions we had. More

by husky334 Verified Customer Verified Customer

Report | Print