Dusty Harrison | Page 3

BMW Ann Arbor service has repeatedly treated me without respect. I was expecting much higher level of professionalism from a BMW dealer. I would never consider purchasing a car from this location because o respect. I was expecting much higher level of professionalism from a BMW dealer. I would never consider purchasing a car from this location because of the service I have received. I will take my future service and sales business to another dealership. Here are the details of my experiences at BMW A2: a. They started by asking me if this was my first luxury vehicle when I took it for service. I am not sure why this was relevant, but it was insulting. This speaks volumes about their leadership. PS, no it wasn’t. I can say that I received 5 Star service from the Porsche dealership in Ann Arbor every time. b. They didn’t check for recalls when I took my car in for scheduled service. I was told all was well and I was good to go when they finished. I found out (by accident) after the fact, that there indeed was a SAFETY recall for my car, and they did NOT take care of. When I asked why it wasn’t done, I was told that it was my fault for staying during my very long service (even though I had an appointment) and that caused them not to even check for recalls. I was also told it wasn’t a very important one, just a computer recall. Did I mention that BMW called it a SAFTEY recall. UPDATE: I was eventually apologized to and told that it was not my fault that they should have done it. Yes, I already knew that. c. During the same service visit, they removed my license plate cover, my “Personal Property” from my car and threw it away. Then they put one of theirs on my car WITHOUT asking my permission. I really liked mine and would not have approved it. I didn’t notice it for a few days. Since my plate cover was gone, they did replace it with one from their showroom. I did also get an apology for this as well. This was not a liberty that should have been taken. The service and parts manager were email copied on all of the details in the above 3 experiences by email, no manager ever reached out to me. The parts manager was copied on it because the service manager was out. The service manager returned the following week. But I never heard from him or any manager at BMW. d. My most current visit (and my last) was for a bulge on my tire wall. When I took the car in, I was told that they needed to order one, and that they even talked to someone that said, “yes the had one” and it would be there in 3-5 days. When I left that day, he said that he hadn’t ordered it yet, but would order it as soon as I left. When I called 5 days later, I was told that the person that was taking care of it has been off all week and no one else was handling it. I was also told “yes the tire was there” and I could bring it in. Half an hour later I received a text that they didn’t have the tire and now there is a “nationwide shortage” so they can’t find one. Even though, a week ago they could get one. By the end of the day, the national shortage was over, because they could again get me a tire. But now there another delay because they need to come the next day to take a picture of my tire because the tire dealer won’t release the tire or provide shipping information. I had to call to find out if the tire was in. I was told yes, but I would need to wait for same person that was off all week to schedule a time for me to come in. After hours of waiting to be contacted, I called the scheduler, she was very helpful and got me scheduled right away. My service manager never called or texted me after the day 2 weeks prior and with repeated requests to talk with him. More

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Carol, I just want to commend you for always going above and beyond and providing the best and most accommodating services to me. One would think that an experience begins, once their car is brought into th and beyond and providing the best and most accommodating services to me. One would think that an experience begins, once their car is brought into the dealer, yet working with you, the experience begins with speaking to you, on the phone. You, always, make that such a pleasant moment. You, always, provide the best loaner, at the most convenient times, for me and my family, and for that, I am so thankful! Continue to remain professional, kind, and caring. Tasha Wood Thank you, Dusty, for always providing exemplary customer service, with my vehicle and ensuring that I receive the best outcome!! I choose you as my service representative. Thank you, Mark, for being accommodating, understanding, and professional. There is no other place I prefer to take my car. More

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Dusty gives top notch service and takes care of all the details. I have purchased 2 cars now at BMW Ann Arbor and always look forward to getting my car serviced here. Highly recommend BMW Ann Arbor sales a details. I have purchased 2 cars now at BMW Ann Arbor and always look forward to getting my car serviced here. Highly recommend BMW Ann Arbor sales and service team. More

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Don't go here! They damage your vehicle and don't want to correct it. The service manager nor Dusty return calls. They (Justin) cancel your appointments twice an They damage your vehicle and don't want to correct it. The service manager nor Dusty return calls. They (Justin) cancel your appointments twice and don't care about their customer trying to get service to correct the problem nor to follow up on a previous service matter!!!! More

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BMW of Ann Arbor has surpassed nothing less than a 5 STAR excellent rating on my last 4 Beamers and now into my 5th. The sales, trade-in, financing, and service department work diligently to make BMW of Ann excellent rating on my last 4 Beamers and now into my 5th. The sales, trade-in, financing, and service department work diligently to make BMW of Ann Arbor the ULTIMATE DRIVING EXPERIENCE. More

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Will.change if the experience changes. I wrote a massive review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. More

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I was very satisfied with the service that was provided by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now a days for such delays (labor, etc) i gave them the benefit of the doubt that it was due for things outside of their control. I appreciated that Dusty was in contact with me throughout this time, so i was aware of this delay. He was good to work with and treated me well.. More

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If you are ok with NO CUSTOMER SERVICE and a liar. I had to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smel to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smelled of oil when I got it back. BMW you expect better this was my 2 nd bad experience with them. More

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This is my second lease with the Ann Arbor team. I drive all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any de all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any dealership I’ve ever been to but most importantly; the way they have treatment me over these last three years has been the most caring I’ve ever seen. This is more than a sale for them but they’ve made this into an enjoyable experience with a relationship that will last a lifetime. We’re family now and I wouldn’t have it any other way! More

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I order parts and have service performed from them all the time and they provide very good service. Dusty and the other service managers do a great job the time and they provide very good service. Dusty and the other service managers do a great job More

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