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Dwain Lefebre
160 Reviews
160 Reviews
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160 Reviews of Dwain Lefebre
Verified Customer
December 26, 2024
I would love to share my experience with you! My service advisor was extremely rude. I bought the vehicle in for a service update for the auto start. I was initially told to just drop it off and My service advisor was extremely rude. I bought the vehicle in for a service update for the auto start. I was initially told to just drop it off and as soon as I drop it off it would go to the back and take about 30 mins. However, I was sitting for about an hour and I noticed the car hadn’t gone to the back. I went to my service advisor and nicely said “ hello sir, do you know when they will pull my vehicle to the back?” He replied, “whenever they come get it.” Taken aback, I asked do you know when that will be because I would have to get to work soon. He replied again with “whenever they come to pull it back there!” I advised him, that I could not stay and I advised I’ll come back another day. Instead of asking me when I would like to reschedule, he got up from his seat and snatched the number out of the car and came back in the office area and said your keys is in the car. I then go to my car, realizing hey I haven’t set up another appointment, so I go back in and he is talking about me to the lady working next to him, and as I walked in he tried to be quiet. I approached him, and asked can I schedule an appointment for tomorrow. He said just come in, I asked was he sure because I had to schedule one for today. He said no, I left out. I then get in my car, mimicking my motions in a flamboyant, and sassy manner. I’m guessing because I am gay. So I lowered the window down and just stared because I don’t entertain ignorance. The next day I come back with my work laptop prepared to wait the duration that it may take, and immediately as I walked in, I stepped to the side for one of the ladies to take care of me and he rushes and says I’ll take care of you. I advised I prefer one of the ladies to help me he says no I have your paperwork on the desk from yesterday. I allow him to assist me and take the car to the back since he was so persistent, however I was very uncomfortable. I prefer to use another dealership from now and would not like to be associated with this one. The way I was treated was unacceptable. I don’t know what his problem was, but I definitely showed him grace and respect. More
by Danzel Coleman
December 17, 2024
Once again, outstanding service. They know that my time is valuable so they put me into a loaner vehicle so I didn’t have to wait for the service to be completed. They know that my time is valuable so they put me into a loaner vehicle so I didn’t have to wait for the service to be completed. More
by MATTHEWDUFRENE
Other Employees Tagged: Wayne Bourg
December 16, 2024
They took my vehicle on time and did a great job of taking care of all my service needs. taking care of all my service needs. More
by ganchissi
Other Employees Tagged: Danette Pizzolato
December 08, 2024
Dealership and tech service in part is great. ..service rep's not welcoming.. no explanation of final fix! ..service rep's not welcoming.. no explanation of final fix! More
by VINCENTROBINIV
Other Employees Tagged: Danette Pizzolato
December 06, 2024
It's always about service after the sale! Excellent customer care! Highly recommend Crown Buick GMC Excellent customer care! Highly recommend Crown Buick GMC More
by daddyo320
Other Employees Tagged: Kwanza Washington, Robin Gurtner, Kaitlin Dauzat, Danette Pizzolato, Kyle Kennedy , Gary Gueldner, Kimberly Marshall, Tim Trahan
December 04, 2024
Friendly professional service all day long What more do you want? Prices are competitive so it’s a go you want? Prices are competitive so it’s a go More
by CBSBREI
Other Employees Tagged: Danette Pizzolato
December 01, 2024
Scheduling for an oil change was quick & easy. The time to complete the oil change was faster than I expected. The time to complete the oil change was faster than I expected. More
by LLOYDLONERGAN
Other Employees Tagged: Robin Gurtner
November 24, 2024
I have always when happy with the service as well as the Communication they offer. They really do go above and beyond. Communication they offer. They really do go above and beyond. More
by MBUSENLENE
Other Employees Tagged: Kaitlin Dauzat, Brett Melancon, Kirk Groestch , Tim Trahan
November 23, 2024
Purchased a brand new 2024 Envision and it had issues as I drove it off the lot. I scheduled an appointment with the service department on a Monday they kept the car till Friday and put 100 miles onto t I drove it off the lot. I scheduled an appointment with the service department on a Monday they kept the car till Friday and put 100 miles onto the car. It was a brand new car with less than 150 miles on it!!! Didn’t even find or fix the issue. Don’t buy from here! More
by J.
Other Employees Tagged: Joe Murray, Alexis Diaz
