Dwayne Thaxton

Dropped off my ram 1500 for a oil change and some minor repair. I ask how long it would be, because I needed my truck back and could wait to do the service. They told me it would take a day. 4 days later I repair. I ask how long it would be, because I needed my truck back and could wait to do the service. They told me it would take a day. 4 days later I finally got my truck back, no oil change sticker, did not reset the oil change indicator, and no marks on the drain plug. I called they said they would share the video of it like they said they were supposed to. After a month of waiting no video no proof they did the oil change and I had 2 oil changes that I already paid for and was still charged for it. This dealership has no accountability and very poor customer service. This has still gone unresolved for 6 months. I would not use them for anything. More

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I recently purchased a 2020 Jeep Compass, and want to share with that your "Sales Manager" Jessica Ross is one of the most unprofessional, discourteous, and rude people I have ever worked with in a custo share with that your "Sales Manager" Jessica Ross is one of the most unprofessional, discourteous, and rude people I have ever worked with in a customer service capacity. I have purchased (3) vehicles from your location and will not be coming back. I would recommend some coaching on how to talk to a customer without a condescending tone, complete lack of empathy, and down-right rudeness. Best of luck! More

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