Dylan Clunie | Page 14

You guys rock!!! So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard they were awesome. Anyways, it was a hassle just getting through the loan process because of my pay stubs not matching my employer, but Cody was really patient and worked with me while I tried to get things taken care of. Cody was extremely helpful in coming to pick me up and drop me off while I was without a vehicle just so that we were actually able to sit down at the dealership and go over stuff. David was really helpful with getting me a warranty and explaining contract terms to where I was surprised I was able to leave with no questions. Dylan's done a super job with his sales group and is such a great man. He made it a point to check in and make sure everything went as expected and made sure I was happy with the outcome, which I was. Unlike a lot of the other dealerships I've been to in Reno, these guys actually care about their customers. More

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Our experience was great Dylan let the car sell itself, was there for any questions and treated us both professionally. Once we agreed on the car, he explained the paperwork a Dylan let the car sell itself, was there for any questions and treated us both professionally. Once we agreed on the car, he explained the paperwork and by the time we saw Dave in Finance we knew what to expect. There were no surprises. More

by RSAHLBERG Verified Customer Verified Customer

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A Great One! I felt that all of the staff treated me like I was part of their family and they made getting a car so easy. Thank you all! I felt that all of the staff treated me like I was part of their family and they made getting a car so easy. Thank you all! More

by ERICPAULNOONAN Verified Customer Verified Customer

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Went to purchase Turbo Veloster. Internet Sales Mgr., Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I go Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I got home only answered one call. Salesperson apoiogized and I returned to dealership. Asked 18k for trade and was offered $17.5. I ended up taking the $17.5. After waiting for 30 more minutes as paperwork was being prepared the car that was being held for me at a California dealership had been sold. No other white Turbo's available. I settled for a basic Veloster. When I returned home the other message I had received upon returning home from the dealership after being ignored. was from Wes Wilson, the sales manager offering me the 18k for my trade. I went back into this dealership 6 weeks ago and was checking about a 2014 Turbo Veloster. Was told by sales manager, Wes Wilson that they had no information yet on the 2014's. He did say I have a used silver Turbo manual transmission on the lot. I said I wasn't interested and he went back to his computer and left me standing there feeling ignored. Sales associate that was in the room offered to get my info and if they found anything would let me know. After I told him I had already purchased a vehicle this past August from Richard, he said he'd take me over to Richard. Richard and I walked the lot and he had a search done...only 2 white Turbo Veloster's on the East Coast. He said he would put it on his computer and it would notify him if any were being sent out to the West Coast and he could have it diverted. Last week I purchased a white Turbo Veloster from Capital City Hyundai in Carson City 30 miles away from Reno. Saturday I went into have my extended warranty cancelled and was told by the sales manager, Wes that they don't do those things on weekends and that I should make an appointment with finance. He was rude to me for the 2nd time. I returned home and called the General Manager, Dylan Klunie and left a voicemail. On Monday I was still upset and called Lithia Corporate and gave them my story. Today I received a shallow apology from the General Manager who listened to my story while having me on speaker phone without my permission. It is easy to see why the Customer Service is horrible...it starts at the top More

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