Dylan Fusselman | Page 4

Everyone was friendly and knowledgeable. They offered me $4000 more for my trade than any other dealer was going to. They offered me $4000 more for my trade than any other dealer was going to. More

by LEANNE Verified Customer Verified Customer

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Overall a very good experience with Dylan and the Corwin Team. There were a couple hiccups along the way but Dylan handled them and we were able to get the deal completed relatively quickly. Not quite as Team. There were a couple hiccups along the way but Dylan handled them and we were able to get the deal completed relatively quickly. Not quite as fast as I was shooting for, but better than other dealerships I've done business with. More

by CALM.BED1318 Verified Customer Verified Customer

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Dylan was great in the beginning but in the end when it came to communication about the car being transported the communication could have been better. I also didn’t appreciate how the finance person (Cu came to communication about the car being transported the communication could have been better. I also didn’t appreciate how the finance person (Curt?) was very rude after we decided not to purchase the extended warranty. More

by Paige Matthews Verified Customer Verified Customer

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I really like this dealership they helped me get a car that I liked and helped me get by myself that I liked and helped me get by myself More

by CRYSTALHER1839 Verified Customer Verified Customer

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Dylan was great to work with, appreciated being able to do business over text with him. do business over text with him. More

by feckless Verified Customer Verified Customer

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Easy to work with and very accommodating. I would definitely use again and highly recommend. I would definitely use again and highly recommend. More

by MONTAGUEINC Verified Customer Verified Customer

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Corwin Ford Tri-Cities management's actions and responses to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. My Salesperson Dylan F. was a pleasure to work with. Management is a different story. They were unwilling to cover the expenses($35) of an expired trip permit they gave me for 22 days, when it took them around 20 days to get paperwork to a city in Oregon via fedex that is only 4 hours away from Pasco. I wanted to resolve this in person, but they do not believe they did anything wrong, they are trying to blame DMV, when in my opinion, Corwin Ford Tricities holds the majority of accountability. Corwin Ford DOES NOT have their customer's best interest at heart. Contrary to the statement on their website, they DO NOT believe customers come first. Nor did their team of experts(management, in this case) ensure I had a great car-buying experience. More

by GENY541 Verified Customer Verified Customer

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I was shocked that I never saw the sales manager that I was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small discount to take care of the $2500 that needed to be done. I have been the car business for 25 years and it’s the first time that I wasn’t introduced to the sales manager!! I spent a good part of my career as a general sales manager, I expected that my manager met the client. So disappointed this didn’t happen at all. More

by Robert Tanner Verified Customer Verified Customer

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Average at best dealership. Drove 250 miles only to have brake problems with the truck. Dealership did the minimum to make it right. Drove 250 miles only to have brake problems with the truck. Dealership did the minimum to make it right. More

by MICAH_BRITTON Verified Customer Verified Customer

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Great service! Went out of their way to deliver our new vehicle to our house Went out of their way to deliver our new vehicle to our house More

by Lisa Verified Customer Verified Customer

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