Dylan Yavorsky | Page 16

Clean, friendly but very expensive My interaction with my service manager was really good. I would like to see the service rates be a little more reasonable. service manager was really good. I would like to see the service rates be a little more reasonable. More

by Dnmiller06 Verified Customer Verified Customer

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Totally awesome Dylan was awesome. He deserves to be praised. He went above and beyond. He deserves to be praised. He went above and beyond. More

by Leightondave1965 Verified Customer Verified Customer

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Scheduling was easy but too busy to take me immediately. Waited weeks for appointment, luckily service was not necessarily required asap. But my experience was kind of a weird. After mechanic looked over Waited weeks for appointment, luckily service was not necessarily required asap. But my experience was kind of a weird. After mechanic looked over car I was estimated $2000 for repairs and gave ok. Returned my car but noise still there and stated new noise - not good. ! Called back! Dropped car off Monday- new noise is stated to be a strut. Had new struts put on 16 or so months ago by Mr. Tire. Retired person here so I don’t drive much. How did it break? Told strut is original. How can that be? Worked out with service to do new struts at discount. No call to let me know I wasn’t getting car back because of order being shipped. Tuesday had to call to find out car still waiting on parts! At this point I want to say communication was good but it was always re- active! I had to initiate all update conversations!! I wish service would have been more pro-active with updates. Finally Wednesday Dylan initiated an update still awaiting parts in morning. Updated again early afternoon parts received. Finally received car back after a week of this, again late at closing. Test drive- original noise still there! Service said forgive new parts bill but I felt I couldn’t do that because service was done. I feel all the work that was done was done in good faith. Long story short is the original noise is still there. I am not sure how the strut broke. If Mr. Tire, who said they replaced struts a year and a half ago, ever really replaced them, because your mechanic said he thought they looked original. All around very strange event! I always went to Liberty Ford Parma Heights when warranted but they closed. Dylan was great with his understanding of my frustrations and I hope I did not make him feel uncomfortable in anyway. More

by eicano Verified Customer Verified Customer

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Good customer care , respect and good service, waiting time is ok too, schedule is ok time is ok too, schedule is ok More

by Lucie Verified Customer Verified Customer

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I was very satisfied with the service. Everyone was very friendly and helpful.I would highly recommend Ganley Ford Parma. Everyone was very friendly and helpful.I would highly recommend Ganley Ford Parma. More

by pattymenti Verified Customer Verified Customer

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I got in and out very quickly and Dylan let me know how it was going. it was going. More

by elvismemphis27 Verified Customer Verified Customer

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I got in and out very quickly and Dylan let me know how it was going. it was going. More

by elvismemphis27 Verified Customer Verified Customer

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I got in and out very quickly and Dylan let me know how it was going. it was going. More

by elvismemphis27 Verified Customer Verified Customer

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I got in and out very quickly and Dylan let me know how it was going. it was going. More

by elvismemphis27 Verified Customer Verified Customer

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Took longer than I expected. There was grease finger prints on my driver side door. The plastic seat cover.and paper floor mat was left in my vehicle. There was grease finger prints on my driver side door. The plastic seat cover.and paper floor mat was left in my vehicle. More

by JDOTSON8308 Verified Customer Verified Customer

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