Dan Overman

To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

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Great friendly and very fast service would recommend this place anytime. Car runs great now thank you. place anytime. Car runs great now thank you. More

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I was searching for months for the very specific f450 with no luck anywhere else. Came across this f450 at Ken Ganley ford , and George had me out of there with the truck the same day! Great dealer ,I d with no luck anywhere else. Came across this f450 at Ken Ganley ford , and George had me out of there with the truck the same day! Great dealer ,I definitely recommend!! More

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I worked with Pam, Nick, and Dan. They were all wonderful and very personable! I left with a new car that was better than what I thought I’d be walking out with. They were all wonderful and very personable! I left with a new car that was better than what I thought I’d be walking out with. More

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Customer service was great. Catlos Santini was easy to work with. Would gladly return for my next vehicle. Catlos Santini was easy to work with. Would gladly return for my next vehicle. More

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Pam was great to work with. She was friendly and warm and helped me get into exactly the van I was looking for. She was friendly and warm and helped me get into exactly the van I was looking for. More

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Amber and the team there were really nice and got me into the vehicle I really wanted the vehicle I really wanted More

by BADUDE04 Verified Customer Verified Customer

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It was a pleasure working with CJ on getting my new ford Bronco I love my new car thank you CJ Bronco I love my new car thank you CJ More

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All the employees were friendly, helpful and answered all my questions. When I asked for a full size spare tire, they ordered one for my new Ford Bronco Sport. I'm a very satisfied customer. Nancy my questions. When I asked for a full size spare tire, they ordered one for my new Ford Bronco Sport. I'm a very satisfied customer. Nancy More

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Kristy is the best in the business! She made purchasing my car so easy and stress free. I highly recommend her to everyone. She is very friendly, professional, and knowledgeable. Listen She made purchasing my car so easy and stress free. I highly recommend her to everyone. She is very friendly, professional, and knowledgeable. Listened to what I was looking for, found the perfect vehicle and made a great deal for me. She even delivered it to my house! 10/10 recommend More

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