Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of Eddie Marshall

December 20, 2025

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Employee Rating

Courteous and professional while ensuring my vehicle needs were met. Very much appreciated, my vehicle is cared for by Southern Ford team and parts department while making sure my F350 is ready to tackl More

by Hillard Deborah and cedric
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

December 18, 2025

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What an excellent expertise at the truck center. I was in a bind and your all star staff came through and got me back on the road in what I would say is record time for any dealership! More

by JUSTINWADDELLIAM
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Recommend Dealer
Yes

Other Employees Tagged: I’m not sure if the females name in the truck center but she’s right up there with Eddie!

December 18, 2025

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Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice
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Recommend Dealer
Yes

December 14, 2025

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There was a mixup on my service appointment but the shop manager took care of business. I was in and out with what I needed quickly. The manager kept me informed on the progress. Overwhelmed by the truck sh More

by JANEJESSBARBOUR
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Recommend Dealer
Yes
Dec 16, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 11, 2025

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The service writer, Eddie was very helpful and did a great job serving my vehicle. He also helped me get a good deal on a new set of tires. More

by broccutodrywall
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Recommend Dealer
Yes

December 05, 2025

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When I called for nail in tire. I was taken care of when I showed up. Very good customer service. More

by ezjoewilson
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Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

December 04, 2025

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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50
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Recommend Dealer
Yes

November 24, 2025

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Great people, great service manager, great technicians, great pick and delivery service. Never had a better experience with any other company. More

by ROY_FRIEND
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Recommend Dealer
Yes

November 14, 2025

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Fast, friendly and fair. Had them look at a couple other issues and they were very helpfull More

by Waynewmorgan920
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Recommend Dealer
Yes

November 09, 2025

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He was very pleasant and helpful. He tried to fine me a mustang, but, it was already sold. Hope to see him again for his excellent service. More

by cdipalmo55
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Recommend Dealer
Yes
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