Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 2

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
209 Reviews
4.8

209 Reviews

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209 Reviews of Eddie Marshall

May 16, 2026

Dealership Rating
Employee Rating

Kept me informed as to the status of my vehicle and always available to answer questions More

by TODDHORNE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elijah Bobinger

May 27, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 14, 2026

Dealership Rating
Employee Rating

The wrok on my truck was great. I was not keep inform on progress when they had it a week. I had to call to get reports. More

by VABLUEI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

May 08, 2026

Dealership Rating
Employee Rating

Great dealership service on vehicles check everything give heads up on any issues very professional More

by kreym917
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 02, 2026

Dealership Rating
Employee Rating

Always treated with respect and care for me and my vehicle. They believe that all are a part of their family. More

by Doland.Miller
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 01, 2026

Dealership Rating
Employee Rating

Employees at Southern Ford were very professional helpful and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. More

by shezzbad
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 01, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 21, 2026

Dealership Rating
Employee Rating

Eddie Marshall and the truck crew have been great. Good communication, good work, and really helped resolve an insurance issue. More

by Easleybw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , P.J. The Mechanic

Apr 23, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 22, 2026

Dealership Rating
Employee Rating

Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More

by ezjoewilson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , Robert Johnson

March 21, 2026

Dealership Rating
Employee Rating

Comerical Truck shop Sara & Eddie R the best. Took care of my recalls, however, they are still working on my after market push button lock. They are still looking for the right program. Completel More

by Rdw616
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 19, 2026

Dealership Rating
Employee Rating

Fast and informative very clear and straight to the point and listen to what I need More

by Gandaa67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 19, 2026

Dealership Rating
Employee Rating

I am always made to feel like part of the family there in the commercial service center. Eddie and Sarah are the best. More

by Doland.Miller
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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