EDUARDO CHAPELLIN | Page 2

Excellent Service, Very nice people, Dealership is beautiful. Car was washed very well after buying. Overall an excellent buying experience. beautiful. Car was washed very well after buying. Overall an excellent buying experience. More

by JULIAN Verified Customer Verified Customer

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Good pricing but up charged on invoice, felt taken advantage of based on the time frame we had advantage of based on the time frame we had More

by bryanexp Verified Customer Verified Customer

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I pay cash the car and it has problems: misaligned front bumper, passenger airbag off, cv joint brokens. At 30 days after bought. We thought that you have good used cars. bumper, passenger airbag off, cv joint brokens. At 30 days after bought. We thought that you have good used cars. More

by miguel caillahua Verified Customer Verified Customer

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Excellent service and. very professional, the car was clean. the bathroom was fine. And Mariaelena Rodriguez was very nice and professional. very professional, the car was clean. the bathroom was fine. And Mariaelena Rodriguez was very nice and professional. More

by FAR0765 Verified Customer Verified Customer

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Eduardo Chapellin assisted us with great care! Very kind and polite! He was very patient with me in answering all my questions. I will definitely ask for him again on my next car purchase. Al Hend Very kind and polite! He was very patient with me in answering all my questions. I will definitely ask for him again on my next car purchase. Al Hendrickson dealership is great as well, very transparent, and their quality cars have the best price. I will definitely get my next car here. Highly recommended! More

by Dennis Ramos Verified Customer Verified Customer

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The business are excellent people, we tried always helping the customers. I love me yours disposition for to help helping the customers. I love me yours disposition for to help More

by eumenidesm34 Verified Customer Verified Customer

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The best part of my experience was with Mark the finance guy. My salesman Eduardo never told the manager about a dent in the side of my car. When I mentioned it to him he said oh I forgot he also never reli guy. My salesman Eduardo never told the manager about a dent in the side of my car. When I mentioned it to him he said oh I forgot he also never relied to the finance people that I wanted to change my down payment either he said he forgot my paperwork had to be reprinted because it and a different address other than mine. He was so worried about getting a sale he forgot customer service part of making the sale. When I said to him you are making a commission today once a purchase this car and you never advised anyone of my concern he said it wasn’t like he was going to make a lot of money just a little. I told him some money is better than none and he should be thankful for the sale some sales people didn’t get any. Mark my finance guy said to Eduardo please talk to the manger about having the dent fixed it’s a concern that I have Eduardo he couldn’t the manager was then Mark said to can you get another manager then Eduardo said sure I guess so. Mark didn’t want me to continue to sign my documents until I was satisfied with the manger’s decision. And gave me a copy of the document stating it would be fixed. Once it was time for me to get the keys I had find Eduardo who insisted he gave the keys to my boyfriend which didn’t he then realized they were in his pocket. He never took the keys from my car traded in I had to give those to him. I love Al Hendrickson Toyota my entire family has always purchased cars from here and I will continue. Just thought you should know Eduardo needs more customer service skills and not just smiling to every word he says. More

by tlfunchessateba Verified Customer Verified Customer

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Desde el momento que ingrese al dealer el trato y la atención fueron excelentes… Personas muy amables y serviciales con profunda vocación de satisfacción al cliente atención fueron excelentes… Personas muy amables y serviciales con profunda vocación de satisfacción al cliente More

by DGONZSERVICIOS Verified Customer Verified Customer

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Everyone was super nice and knowledgeable Edwardo was super chill and nice guy, I love the new car super chill and nice guy, I love the new car More

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Everything excelente, loved te service provided, would recomend they dealer anda sales perdón to My friends recomend they dealer anda sales perdón to My friends More

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