Earl Mosby | Page 10

Truck needed a part that was discovered during service at last visit. Part was ordered and I got a text saying the part was in and to schedule an appt for it to be installed. I called the service advisor a last visit. Part was ordered and I got a text saying the part was in and to schedule an appt for it to be installed. I called the service advisor and asked him to verify that the Gear Shift Module for my truck was definitely in and ready for installation. He checked and told me yes, definitely the GSM was in. The day before my appt I got a call from the Service Advisor that he just learned that the wrong part had been shipped. Huh? That's exactly why I called and confirmed with the SA that the appropriate part was in before I scheduled the appointment. How unfortunate. Very bad customer service as I work out of the local area and had taken leave for this appointment to take care of this issue. Very disappointed. More

by nicholskc Verified Customer Verified Customer

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Worked with me to find intermittent problem. When after serveral days of trying to get a hard failure without success, they suggested and performed a hard reset on the entire system, which so f When after serveral days of trying to get a hard failure without success, they suggested and performed a hard reset on the entire system, which so far has fixed the problem. All at no cost. Great service and friendly staff. More

by gumper Verified Customer Verified Customer

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The quality of the work is fine but this place just never calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is co calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is covered with tree sap and the Service Manager still is not calling me back to rectify the situation (I.e., take the sap off). I have left 4-5 messages, the last one begging him to call me. NO RESPONSE!! I have had it with Koons Ford of Annapolis. More

by BJW Verified Customer Verified Customer

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always good service with this dealership no need to continue this survey [service is very good continue this survey [service is very good More

by LORETTA.FULLER Verified Customer Verified Customer

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Courtesy, reliable, knowledgeable. Have never had a problem with phone or in person communication either vehicle. Have never had a problem with phone or in person communication either vehicle. More

by Linda Gail Verified Customer Verified Customer

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Had to have a transmission replaced in a company vehicle. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. Mike Matson made the process seamless. He communicated at all steps of the process and got the job done well ahead of schedule. More

by JKINNE0 Verified Customer Verified Customer

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My first time with Koons. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. More

by BSCHRONIGER Verified Customer Verified Customer

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I've been coming to Mike Treas for years and he never fails to provide excellent service! fails to provide excellent service! More

by TRAYHART Verified Customer Verified Customer

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Very knowledgeable and friendly staff who allocated time and patience to get us into the truck we now love! and patience to get us into the truck we now love! More

by hjpage01 Verified Customer Verified Customer

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Earl Mosby and service team took care of me quickly and efficiently with when my truck through an emissions code. efficiently with when my truck through an emissions code. More

by Tom Provenza Verified Customer Verified Customer

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