Earl Mosby | Page 9

Vehicle was delivered with so many issues. Dealer seemed like they would help at first but has since refused to service the vehicle, return calls or emails. Brand vehicle with 600 miles almost Dealer seemed like they would help at first but has since refused to service the vehicle, return calls or emails. Brand vehicle with 600 miles almost undriveable. More

by Gene P Verified Customer Verified Customer

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Koons provides excellent pickup and return service. The service representatives are polite and professional. My car always returns in tip top shape. I highly recommend Koons Ford and Lincoln as my fav The service representatives are polite and professional. My car always returns in tip top shape. I highly recommend Koons Ford and Lincoln as my favorite. More

by LSEBORG Verified Customer Verified Customer

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I appreciate the service. Earl is the best. He communicated with me the entire time. I was very happy. Earl is the best. He communicated with me the entire time. I was very happy. More

by JONATHANPEASTRIDGE Verified Customer Verified Customer

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I already replied when they serviced my Corsair on February 21st. They did an excellent job and everything worked out smoothly. February 21st. They did an excellent job and everything worked out smoothly. More

by MARGOSILVEIRA97 Verified Customer Verified Customer

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Earl took great care of us. Service was fast and friendly. Thanks for everything guys Service was fast and friendly. Thanks for everything guys More

by BOBBYRUSS73 Verified Customer Verified Customer

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Very professional staff. The Koons Team always goes out their way to make sure you are satisfied. The Koons Team always goes out their way to make sure you are satisfied. More

by Arussoibew747 Verified Customer Verified Customer

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The buying experience was easy but given a 90 day warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a day just to get an answer. Manager “who was on our side and helping the situation” went MIA, to this day never returned a single call! We are new parents again with demanding jobs. We were left working full time trying to run a child to the sitter and another the other to after school activities in one car. We asked for a rental as our vehicle was still under warranty and physically just sitting in a shop not being touched for several weeks waiting for the Blue certification from Ford to approve the work, you would think we were asking the world of these people to make this situation better! Even our local dealership who had to do the repairs apologized and made it clear they had no affiliation with Koons whatsoever. Koons should have been our voice, should have advocated for us but didn’t. The person inspecting our Armada continued to “not show up” to do our inspection. We went without our vehicle for a month. The absolute worst, nightmare. We wanted to work with a business who put their customers first and this didn’t happen. We finally got our vehicle back and the work our local shop did was perfect but to have Koons have the Blue certification take care of the warranty work was terrible and to be honest, it felt like they were sitting on the vehicle waiting for the warranty to expire. What a shame. More

by kelly_mmandeville Verified Customer Verified Customer

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Excellent work. Job finished when promised. Will go back for more work when necessary. Done on time Job finished when promised. Will go back for more work when necessary. Done on time More

by ODENTONCARS Verified Customer Verified Customer

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Always great service. I wouldn't use any other service provider for any kind of work. I wouldn't use any other service provider for any kind of work. More

by DAREESE90 Verified Customer Verified Customer

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BEST DEALER SERVICE OF ALL WE USE. CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO More

by PETE36 Verified Customer Verified Customer

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