Earl Mosby

I WAS TREATED WITH GREAT RESPECT AND GIVEN IMMEDIATE ATTENTION. EARL MOSBY, I THINK IS HIS NAME IS A GREAT CREDIT TO KOONS FORD. JIM. HISKEY I MIGHT SAY THE ONLY REASON WHY I DIDN'T MARK FIVE STARS ATTENTION. EARL MOSBY, I THINK IS HIS NAME IS A GREAT CREDIT TO KOONS FORD. JIM. HISKEY I MIGHT SAY THE ONLY REASON WHY I DIDN'T MARK FIVE STARS IS I HAD A LOT OF TROUBLE GETTING THROUGH TO A SERVICE AGENT. I GOT YOUR MAIN # BUT WHEN TRANFERRED I COULDN'T GET ANYONE. TRIED MANY TIMES. VERY FRUSTRATING. STIILL YOU GET 4 STARS THANKS TO EARL. BOTTOM LINE: IM GRATEFUL FOR YOUR HELP JIM More

by JRHISKEY Verified Customer Verified Customer

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Jordan Mosby said that "The Works""service had been completed on my F-150 on Sept. 30,2025 but there wasn't the usual service technician checklist included to verify that all service was performed an completed on my F-150 on Sept. 30,2025 but there wasn't the usual service technician checklist included to verify that all service was performed and if anything needed additional attention. More

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Mike has taken care of me for many vehicles and always ver effnicient and competivly priced ver effnicient and competivly priced More

by PETE36 Verified Customer Verified Customer

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All the staff is friendly, helpful and professional. The prices are fair and even better than other options available to me. The prices are fair and even better than other options available to me. More

by ALAN.JOHNSON.301 Verified Customer Verified Customer

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Great service. Always helpful and communicative. Have been consistent in caring for our cars over many years. Always helpful and communicative. Have been consistent in caring for our cars over many years. More

by GRBROADWATER Verified Customer Verified Customer

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When I take my car in for service I always hope I get Mike Treas! Mike Treas! More

by SUSANSAMES Verified Customer Verified Customer

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Earl Mosby totally made my experience a great one! He and Jordan Mosby ensured my company's vehicle was serviced quickly and efficiently. As a matter of fact, they worked to position the vehicle's s He and Jordan Mosby ensured my company's vehicle was serviced quickly and efficiently. As a matter of fact, they worked to position the vehicle's service in a way to move it quickly since I missed the shuttle bus back to my office. Bottom line: They genuinely cared about MY time! Without asking or prompting, they just acted with such care. Koons Ford has some great people making them look good. These types of experiences keep me loyal to Koons. Great team! More

by DUIA28 Verified Customer Verified Customer

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Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More

by Craig Verified Customer Verified Customer

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Truck needed a part that was discovered during service at last visit. Part was ordered and I got a text saying the part was in and to schedule an appt for it to be installed. I called the service advisor a last visit. Part was ordered and I got a text saying the part was in and to schedule an appt for it to be installed. I called the service advisor and asked him to verify that the Gear Shift Module for my truck was definitely in and ready for installation. He checked and told me yes, definitely the GSM was in. The day before my appt I got a call from the Service Advisor that he just learned that the wrong part had been shipped. Huh? That's exactly why I called and confirmed with the SA that the appropriate part was in before I scheduled the appointment. How unfortunate. Very bad customer service as I work out of the local area and had taken leave for this appointment to take care of this issue. Very disappointed. More

by nicholskc Verified Customer Verified Customer

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The quality of the work is fine but this place just never calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is co calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is covered with tree sap and the Service Manager still is not calling me back to rectify the situation (I.e., take the sap off). I have left 4-5 messages, the last one begging him to call me. NO RESPONSE!! I have had it with Koons Ford of Annapolis. More

by BJW Verified Customer Verified Customer

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