Earl Mosby | Page 18

The Service team made my first visit to their facility super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. More

by Ben Conrad Verified Customer Verified Customer

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If I could give a zero I would. This service center needs support with customer service and lacks any follow through! This service center needs support with customer service and lacks any follow through! More

by bethanolan Verified Customer Verified Customer

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Great service and fast turn around. Would recommend it to everyone. Always first choice for service. Would recommend it to everyone. Always first choice for service. More

by michaelbecker0 Verified Customer Verified Customer

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The new service mgr is on it! he was out on sat morning first come first served quick lane 1/2 hour before open getting folks info and wrote up The same thing when I took my truck he was out on sat morning first come first served quick lane 1/2 hour before open getting folks info and wrote up The same thing when I took my truck 2 weeks before! More

by PEPPERDRUM Verified Customer Verified Customer

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Service here is atrocious. I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car an I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car and no one ever called me back. Called them and told them I had several issues. First I got an update thanking me for using my rewards on May 1. I was never there on May 1 so who used my 30,000 rewards points? Said they couldn't refund my points back even though they were fraudulently used despite me not being there since February. They said they will use it for my service but my Lincoln services are prepaid and my car is still under warranty, so that doesnt help. My 30,000 points are like $350. Then I can't get my car in to get fixed or serviced because they told me they have 20,000 customers and only 12 loaners. Having a guaranteed loaner and pick up and drop off service is the reason why I bought a Lincoln and paid extra but it's of no use because they don't honor the service they sold me. Classic bait and switch!! They did a bait and switch. This is my first Lincoln and the customer service has been atrocious. I have called the GM and left several messages. I feel like I purchased a yugo out of a back alley with the service I haven't received. I would give them no stars if I could. More

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I brought my F150 in for a large engine repair. Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things righ Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things right. Maybe some lessons learned, but my experience was pleasant because they kept ownership of the situation until it was perfect. More

by Chris Young Verified Customer Verified Customer

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The customer service by the staff is top notch. The follow up and attention to detail is best in class. Also, they always make it right for the customer. The follow up and attention to detail is best in class. Also, they always make it right for the customer. More

by MICHAELGOLDER38 Verified Customer Verified Customer

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Loved the pick up and drop off at my house when having an oil change for my Bronco. Top notch service oil change for my Bronco. Top notch service More

by crossmanbarrett Verified Customer Verified Customer

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Service follow through was good. Completed the work in a timely manner. Did not wait longer than expected. Completed the work in a timely manner. Did not wait longer than expected. More

by FC_WEST Verified Customer Verified Customer

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Patrick and Earl took great care of me. Great communication and I feel like I am a valued customer Great communication and I feel like I am a valued customer More

by JOESME Verified Customer Verified Customer

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